Front End/Asst Dept Leader

Kroger•Greeley, CO

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in achieving sales and profit goals and monitoring quality assurance standards. Help direct and supervise Front-end department functions, duties, and activities; support day-to-day operations; and help execute department best practices, goals, and standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role also involves supporting associate scheduling, cash control, financial reviews, budgeting, labor planning, and department action plans in partnership with store management. The position requires collaboration with associates, a positive attitude, adherence to food safety and legal requirements, and attention to safety, equipment maintenance, and reporting incidents or risks. The employee must be able to perform essential functions with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Retail or customer service experience.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when needed to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school diploma or equivalent.
Management experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and foster teamwork.
Help customers feel welcome and appreciated by answering questions about products and making suggestions.
Maintain knowledge of products sold in the departments and throughout the store.
Assist with monitoring and controlling department supply expenses.
Assist with managing cash control, sales, cash items, and store records.
Manage scheduling of Front-end associates to provide adequate department coverage.
Assist store management with store and department budgets, profit-and-loss reviews, and action on financial reports.
Help create budgets and schedule labor in partnership with store management.
Assist in developing and implementing department action plans.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines, and ensure case and cooler temperatures and logs are maintained.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Comply with local, state, and federal laws and company guidelines.
Provide support through direct interaction with minors, individuals with special needs, and older adults.