FRONT END/ASST DEPT LEADER

The Kroger Co.•Greeley, CO

About The Position

The Front End/Assistant Department Leader assists the department manager in directing and supervising Front-end functions, duties, and activities and supporting day-to-day operations. The role helps achieve departmental sales and profit goals, monitors quality assurance standards, and executes established best practices, goals, and Front-end standards. It also helps create an exceptional customer experience and maintain a safe, clean environment that encourages customers to return. The position demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Retail or customer service experience.

Nice To Haves

High school diploma or equivalent.
Management experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming customer experience by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products and answer questions or make product suggestions.
Assist with monitoring and controlling department supply expenses.
Assist with managing cash control, sales and cash items, and store records.
Manage scheduling of Front-end associates to provide adequate department coverage.
Assist store management with preparing store and department budgets, profit-and-loss reviews, and appropriate follow-up on financial reports.
Assist with creating and executing budgets and labor schedules in partnership with store management.
Assist in developing and implementing department action plans to achieve desired results.
Collaborate with Front-end associates and promote teamwork.
Display a positive attitude.
Stay current with current, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Ensure appropriate temperatures are maintained in cases and coolers and that temperature logs are kept.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.