FRONT END/DEPT LEADER

The Kroger Co.•Lakewood, CO

About The Position

The Front End/Dept Leader directs and supervises the functions, duties, and activities of the Front-end department. The role embraces the Customer 1st strategy by delivering exceptional service and maintaining a safe, clean environment that encourages customers to return. It is responsible for achieving department performance, sales, and profit goals; monitoring quality assurance standards; and executing established department best practices and standards. The leader demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees associate communication, teamwork, scheduling, training compliance, performance feedback, cash control, records, expenses, promotions, inventory awareness, and department business planning. It also supports customers with product questions and suggestions, follows applicable laws and company guidelines, and reinforces safety and food safety requirements.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Retail or customer service experience.
Front-end experience.

Nice To Haves

High school diploma or equivalent.
Front-end Supervisor experience.
Management experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products and respond to questions or make product suggestions.
Maintain records and paperwork required for company and federal compliance, including anti-money laundering.
Monitor and control department supply expenses.
Manage cash control, sales and cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with the store or department budget, profit and loss reviews, and appropriate action on financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Implement the department’s period promotional plan and stay current with present, future, seasonal, and special ads.
Monitor and control department expenses.
Monitor inventory and stocking conditions and note inventory discrepancies.
Ensure department associates are current and compliant with company training standards.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.