FRONT END/DEPT LEADER
About The Position
The Front End/Dept Leader directs and supervises all functions, duties, and activities of the Front-end department. The role is responsible for executing department best practices, goals, and standards; achieving Front-end performance goals; and driving sales and profit goals while monitoring quality assurance standards. The leader embraces a Customer 1st strategy by providing exceptional service and maintaining a safe, clean environment that encourages customers to return. The role also demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
Requirements
- Effective communication skills.
- Knowledge of basic math.
- Ability to handle stressful situations.
- Retail or customer service experience.
- Front-end experience.
Nice To Haves
- High school diploma or equivalent.
- Front-end Supervisor experience.
- Management experience.
- Retail experience.
- Ability to speak, read, and/or write in a second language.
Responsibilities
- Promote trust and respect among associates and communicate company, department, and job-specific information.
- Collaborate with associates and promote teamwork to help achieve company and store goals.
- Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
- Maintain knowledge of products and respond to customer questions and make product suggestions.
- Maintain records and paperwork required for company and federal compliance, including Anti-money Laundering.
- Monitor and control department supply expenses and other expenses.
- Manage store cash control, sales and cash items, and related records.
- Schedule Front-end associates to provide adequate department coverage.
- Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
- Develop and implement a department business plan to achieve desired results.
- Create and execute sales promotions with store management and implement the department’s periodic promotional plan.
- Stay current with present, future, seasonal, and special advertisements.
- Monitor inventory and stocking conditions and note discrepancies.
- Ensure department associates meet company training standards and remain compliant.
- Follow food safety regulations and guidelines.
- Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
- Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of needed repairs.
- Notify management of customer or employee accidents.
- Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
- Follow local, state, and federal laws and company guidelines.
- Supervise and coach direct reports, complete performance reviews, and provide feedback.
- Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, cooperatively, and without confrontation.
- Act honestly and with integrity regarding customer and business information; follow directions and seek assistance when needed to resolve customer and business issues.
- Provide direct support and assistance to minors, individuals with special needs, and older adults.
- Perform the essential functions of the position with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
