Front End Coach
About The Position
The Front End Coach leads and develops store teams by training associates, listening actively, touring the store, and providing feedback. The role communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. It leads change efforts, sets clear expectations, and helps teams implement business solutions and achieve business objectives. The position models exceptional customer service and supports service initiatives, resolves customer needs and complaints, implements action plans to correct deficiencies, and leads process improvements to deliver a high-quality customer experience. It drives the financial performance and sales of the designated store area by reviewing profit and loss statements; assisting with budgeting, forecasting, and expense control; overseeing merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing plans to mitigate shrink and achieve sales and profit goals. The Front End Coach supervises and develops associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and developing talent to meet staffing needs and support company growth. The role coordinates and oversees job-related activities, maintains stakeholder relationships, supports plans and initiatives, sets and measures progress toward goals, identifies improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and Open Door Policy. The role is expected to foster belonging and strong working relationships, act with integrity, serve customers and members, make data-informed decisions, and strive for excellence through continuous improvement and adoption of new technologies and skills. The position is based at the Walmart store at 3000 Proprietors Pl, Mount Pleasant, South Carolina.
Requirements
- At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete the firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Lead and develop teams through training, active listening, store tours, and feedback.
- Communicate and collaborate with associates about store operations, technology, business initiatives, merchandising, and company direction.
- Lead company change efforts, set expectations, and guide teams in implementing business solutions.
- Model customer service standards and support customer service initiatives and community outreach programs.
- Resolve customer needs, complaints, and issues; implement corrective action plans and process improvements.
- Drive sales and financial performance in the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
- Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, supervise, and recognize associates; assign duties and set clear expectations.
- Develop associates and qualified talent to meet staffing needs and support company growth.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, and support plans and initiatives that meet customer and business needs.
- Establish and communicate goals, measure progress, build accountability, identify improvement opportunities, and promote continuous learning.
- Ensure compliance with company policies and procedures and provide guidance on applying them to business processes.
- Promote a culture of belonging, integrity, collaboration, customer service, and continuous improvement.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave.
- Parental leave and family care leave.
- Bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards, including annual or quarterly performance bonuses.
- Additional compensation may include a Regional Pay Zone differential and a Complex Structure differential.
- State pay differential where applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
