(USA) Front End Coach

Walmart•Waco, TX

12d•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops teams by training and actively listening to associates, touring the store, and providing feedback. The role communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. It introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions and meeting objectives. The position models exceptional customer service and supports customer service initiatives, including community outreach. It works to resolve customer needs, complaints, and issues; correct service deficiencies; and improve processes to provide a high-quality customer experience. The Front End Coach is accountable for the financial performance and sales of the assigned store area, including reviewing profit-and-loss statements, assisting with budgets and forecasts, controlling expenses, overseeing merchandise presentation and inventory flow, and implementing plans to reduce shrink and achieve sales and profit goals. The role hires, trains, mentors, recognizes, and supervises associates; assigns duties and sets expectations; develops talent and qualified associates; and promotes a workplace where associates feel included and supported. It coordinates work with key stakeholders, measures progress toward business goals, addresses improvement opportunities, supports company initiatives, and ensures compliance with company policies and values. Walmart describes the position as applying its principles of respecting the individual, acting with integrity, serving customers and members, and striving for excellence. The annual salary range is $65,000 to $100,000, with annual or quarterly performance bonuses and potentially other location- or position-based compensation. The position is based at the Waco, Texas store. Walmart offers benefits that may include health coverage, financial benefits, paid time off, education assistance, and other programs; eligibility and terms may vary by classification and length of employment.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
At facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, mentor, and develop store associates; listen to associates, tour the store, and provide feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts, set clear expectations, and guide teams in implementing business solutions and achieving objectives.
Model customer service standards and support customer service and community outreach initiatives.
Resolve customer needs, complaints, and issues; implement action plans to correct deficiencies and improve the customer experience.
Drive sales and financial performance for the assigned store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, recognize, and supervise associates; assign duties, communicate expectations, and develop qualified associates to meet staffing needs.
Coordinate and oversee job-related activities and assignments; maintain relationships with key stakeholders and support plans that meet customer and business needs.
Set and communicate goals, build accountability, measure progress, identify improvement opportunities, and demonstrate adaptability and continuous learning.
Ensure compliance with company policies and procedures, and provide guidance on applying company standards and processes.
Promote a sense of belonging, integrity, accountability, customer-first decision-making, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting time.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.