(USA) Front End Coach

Walmart • Peachtree City, GA

2d • $65,000 - $100,000 • Onsite

About The Position

The Front End Coach leads and develops store teams, models exceptional customer service, and drives the financial performance and sales of the designated store area. The role provides supervision, coaching, training, recognition, and development opportunities for associates while coordinating operational activities and ensuring that staffing and performance support company goals.

The position oversees customer-service initiatives, merchandise presentation, seasonal transitions, inventory flow, operational processes, expense management, budgeting, forecasting, and shrink mitigation. It develops and implements action plans to address deficiencies, improve processes, and achieve sales and profit goals. The Front End Coach also builds relationships with stakeholders, communicates business objectives and company changes, measures progress, and promotes continuous learning and adaptability.

The role supports compliance with company policies, procedures, values, ethics, and integrity standards. It promotes a workplace where associates feel respected, supported, and included; develops talent; and acts with integrity. The position puts customers and members first, uses data and analysis in decision-making, and drives continuous improvement while supporting Walmart's goal of becoming a regenerative company.

The annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses. Certain positions may also include regional pay zone or complex-structure compensation. A state pay differential applies where required by legislation.

Requirements

• At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• At facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• At facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead and develop teams by training, listening to associates, touring stores, providing feedback, and communicating and collaborating across levels.
• Communicate company direction, business initiatives, merchandising priorities, operational expectations, and changes; guide teams in implementing business solutions.
• Model customer-service standards and support customer-service initiatives, including community outreach; resolve customer needs, complaints, and issues.
• Develop action plans to address service deficiencies and lead process improvements that support a high-quality customer experience.
• Drive financial performance and sales by reviewing profit-and-loss statements and managing budgets, forecasts, and expenses.
• Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and develop qualified associates to meet staffing needs and support company growth.
• Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support business plans and initiatives, and communicate goals and objectives.
• Build accountability, measure progress, identify improvement opportunities, demonstrate adaptability, and promote continuous learning.
• Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity by implementing action plans and providing guidance.
• Promote belonging, collaboration, respectful and trusting relationships, talent development, and recognition of associates' contributions.
• Make customer-first decisions using data, insights, and analysis, and drive continuous improvement while supporting the use of new technologies and skills.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for qualifying programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed