(USA) Front End Coach

Walmart•Plaistow, NH

9h•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops teams by training associates, listening actively, touring stores, and providing feedback. The role communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. It leads change efforts, establishes clear expectations, and guides teams in implementing business solutions and meeting objectives. The Coach models exceptional customer service by demonstrating the One Best Way service model, supporting customer-service initiatives and community outreach, resolving customer needs and complaints, and implementing plans to correct deficiencies and improve the customer experience. The role drives financial performance and sales in the designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, and addressing shrink to achieve sales and profit goals. The position supervises and develops hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognition, and consistent communication. It coordinates work and assignments, maintains stakeholder relationships, supports business initiatives, establishes objectives and accountability, measures progress, addresses improvement opportunities, and promotes adaptability and continuous learning. The Coach ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. The role is expected to foster belonging, build trusting relationships, communicate positively, develop and recognize talent, act with integrity, put customers first, make data-informed decisions, pursue continuous improvement, and support Walmart’s goal of becoming a regenerative company. The position is based at the Walmart location at 58 Plaistow Rd, Plaistow, New Hampshire. The annual salary range is $65,000–$100,000, with annual or quarterly performance bonuses. Certain positions may also receive regional pay-zone or complex-structure compensation and applicable state pay differentials. Walmart describes benefits including medical, dental, and vision coverage; 401(k); stock purchase; company-paid life insurance; paid time off; parental and family-care leave; short- and long-term disability; company discounts; Military Leave Pay; adoption and surrogacy expense reimbursement; and education benefits through Live Better U, subject to eligibility and plan terms.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Must attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and are subject to state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams by training associates, actively listening, touring stores, and providing feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions and achieving business objectives.
Model and demonstrate exceptional customer service standards using the One Best Way service model.
Manage and support customer-service initiatives, including community outreach, and ensure customer needs, complaints, and issues are resolved.
Develop action plans to correct service deficiencies and lead process improvements that support a high-quality customer experience.
Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop action plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and develop associates; assign duties, set expectations, recognize contributions, communicate consistently, and develop associates to meet staffing and growth needs.
Coordinate, complete, and oversee job-related activities and assignments; maintain stakeholder relationships and support plans and initiatives that meet customer and business needs.
Set and communicate goals and objectives, build accountability, measure progress, identify improvement opportunities, demonstrate adaptability, and promote continuous learning.
Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity standards.
Foster a workplace culture of belonging, build collaborative and trusting relationships, develop talent, and recognize associates’ contributions.
Support Walmart’s goal of becoming a regenerative company, including creating belonging, eliminating waste, and participating in local giving.
Attend and successfully complete required job trainings and assessments.

Benefits

Medical, dental, and vision coverage.
401(k).
Stock purchase.
Company-paid life insurance.
Paid time off, including sick leave, vacation, and holidays, subject to job classification and length of employment.
Parental leave and family-care leave.
Bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs, subject to eligibility requirements.
Performance-based bonus awards, including annual or quarterly performance bonuses.