(USA) Front End Coach

Walmart • Hudson, NH

26d • $65,000 - $100,000 • Onsite

About The Position

The Front End Coach leads and develops teams, teaches and trains associates, listens actively, tours the store and provides feedback, and communicates across associate levels about store operations, technology, business initiatives, merchandising, and company direction. The role leads change efforts and sets clear expectations to implement business solutions and communicate objectives effectively.

The position models exceptional customer service and the One Best Way service model; supports customer-service initiatives and community outreach; resolves customer needs, complaints, and issues; and develops action plans and process improvements to maintain a high-quality customer experience. It drives the financial performance and sales of the designated store area by reviewing profit-and-loss statements, supporting budgets and forecasts, controlling expenses, overseeing merchandise presentation, seasonal transitions, inventory flow, and operational processes, and addressing shrink to achieve sales and profit goals.

The Front End Coach hires, trains, mentors, and supervises associates; assigns duties, sets expectations, recognizes contributions, and develops talent to meet staffing and growth needs. The role coordinates work with stakeholders, supports plans and initiatives, tracks goals and results, identifies improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies, procedures, values, ethics, and integrity standards, and provides guidance on applying them in business processes.

The position is expected to foster belonging, build trusting relationships, communicate positively, develop and recognize talent, act with integrity, serve customers and members, make data-informed decisions, and drive continuous improvement and adoption of new technologies. Walmart describes its compensation package as including competitive pay, performance-based bonuses, benefits, and paid time off. The stated annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses and possible location- or complexity-based compensation differentials.

Requirements

• At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Complete all job-required training and assessments.
• For facilities that sell firearms, successfully complete the firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition in states with specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, teach, train, and develop teams; listen to associates, tour stores, provide feedback, and communicate store operations, initiatives, merchandising, and company direction.
• Lead company change efforts and communicate clear expectations, guidance, and business objectives to teams.
• Model exceptional customer service and the One Best Way service model; support customer-service and community outreach initiatives.
• Resolve customer needs, complaints, and issues; develop action plans and process improvements to address deficiencies and improve customer experience.
• Drive sales and financial performance in the designated store area by reviewing profit-and-loss statements and managing or assisting with budgets, forecasts, and expenses.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, and supervise associates; assign duties, set expectations, recognize contributions, and develop associates to meet staffing needs and company growth potential.
• Coordinate work with key stakeholders, support plans and initiatives, set and communicate goals, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
• Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity standards; provide guidance on applying them in business processes.
• Promote a workplace culture of belonging, build collaborative and trusting relationships, develop talent, and recognize others’ contributions.
• Make data-informed decisions, put customers first, and drive continuous improvement and adoption of new technologies and skills.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for programs ranging from high school completion to bachelor's degrees and certificates.
• Performance-based bonuses; additional annual or quarterly performance bonuses are stated for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree