(USA) Front End Coach

Walmart•Wood Village, OR

6d•Onsite

About The Position

The Front End Coach leads and develops store teams, teaches and trains associates, tours the store to provide feedback, and communicates store operations, technology, business initiatives, merchandising, and company direction. The role leads change efforts and provides clear expectations and guidance to implement business solutions and meet business objectives. The position models exceptional customer service and supports customer service initiatives, resolves customer needs and complaints, develops action plans to correct service deficiencies, and provides process-improvement leadership. It drives the financial performance and sales of the designated store area by reviewing profit-and-loss statements, managing budgets and expenses, monitoring merchandise presentation and inventory flow, and implementing plans to reduce shrink and achieve sales and profit goals. The Front End Coach supervises and develops hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing performance, and preparing qualified associates to meet staffing needs and support company growth. The role coordinates work with stakeholders, supports business and customer initiatives, sets goals, measures results, identifies improvement opportunities, and promotes adaptability and continuous learning. The position ensures compliance with company policies and procedures and supports Walmart’s mission, values, and ethics standards. It promotes belonging, collaboration, integrity, customer-first decision-making, continuous improvement, and Walmart’s goal of becoming a regenerative company.

Requirements

One of the following: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams through teaching, training, active listening, store tours, and feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions and business objectives.
Model customer service standards and support customer service initiatives, including community-focused programs.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
Supervise, hire, train, mentor, and develop hourly associates; assign duties, set expectations, recognize contributions, and support staffing and company growth needs.
Coordinate and oversee job-related activities and assignments while maintaining relationships with key stakeholders.
Set and communicate goals and objectives, build accountability, measure progress, and identify and address improvement opportunities.
Ensure compliance with company policies and procedures and provide guidance on applying them in business processes and practices.
Promote a workplace of belonging, collaboration, integrity, customer focus, continuous learning, and improvement.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U education benefit, with tuition, books, and fees paid for eligible programs
Performance-based bonus awards