Front End Coach
About The Position
The Front End Coach leads and develops teams by training associates, listening actively, touring stores and providing feedback, and communicating with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. The role leads change efforts, sets clear expectations, and guides teams in implementing business solutions and meeting objectives. The role models and supports exceptional customer service, helps resolve customer needs and complaints, and leads initiatives to improve the customer experience. It is accountable for the financial performance and sales of the designated store area, including reviewing profit and loss statements, assisting with budgets and forecasts, monitoring expenses, merchandise presentation, seasonal transitions, inventory flow, operational processes, and shrink mitigation. The Front End Coach supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, and recognizing contributions. The role coordinates work with key stakeholders, sets and tracks goals, identifies improvement opportunities, promotes continuous learning and adaptability, and ensures compliance with company policies, values, ethics, and processes. It fosters belonging, integrity, customer focus, and excellence while supporting Walmart’s stated goal of becoming a regenerative company.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Experience supervising 20 or more associates.
Responsibilities
- Lead and develop teams through training, active listening, store tours, and feedback.
- Communicate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
- Lead company change efforts, provide clear expectations and guidance, and communicate business objectives effectively.
- Model customer service standards and support customer service initiatives and community outreach programs.
- Help resolve customer needs, complaints, and issues; develop action plans to address deficiencies and improve the customer experience.
- Manage the designated store area’s financial performance and sales, including reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop action plans to reduce shrink and achieve sales and profit goals.
- Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and develop qualified associates to meet staffing needs and support company growth.
- Build relationships with key stakeholders, coordinate activities and assignments, set objectives, measure progress, and address improvement opportunities.
- Ensure compliance with company policies and procedures and provide guidance on applying company values, ethics, and business practices.
- Promote a workplace of belonging, collaboration, accountability, continuous learning, and respect for individual differences.
- Support Walmart’s goal of becoming a regenerative company through positive impact, waste elimination, and local giving.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase plan
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Performance-based bonus awards
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
