Front End Coach

Walmart•Alexandria, LA

5d•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops store teams, teaches and trains associates, listens actively, tours stores and provides feedback, and communicates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. The role introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions and achieving objectives. The position models exceptional customer service and the One Best Way service model, supports customer-service initiatives and community outreach, resolves customer needs and complaints, and develops action plans and process improvements to maintain a high-quality customer experience. It drives financial performance and sales for the designated store area by reviewing profit and loss statements, assisting with budgeting and forecasting, controlling expenses, overseeing merchandise presentation and inventory flow, and implementing plans to reduce shrink and meet sales and profit goals. The Front End Coach hires, trains, mentors, supervises, and develops associates; assigns duties; sets expectations; recognizes contributions; and builds qualified teams. The role coordinates work and relationships with key stakeholders, supports plans and initiatives, tracks progress toward results, identifies improvement opportunities, and promotes adaptability and continuous learning. It also ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and Open Door Policy. The role is expected to respect individuals, build collaborative and high-performing teams, foster belonging, act with integrity, serve customers and members, make data-informed decisions, and strive for excellence through continuous improvement and the adoption of new technologies and skills.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific criminal background check and firearms authorized training.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, and develop teams; listen to associates, tour stores, provide feedback, and communicate company direction and business initiatives.
Set clear expectations and guide teams in implementing business solutions and change efforts.
Model the One Best Way service model and support customer-service and community outreach initiatives.
Resolve customer needs, complaints, and issues; develop action plans and process improvements to improve customer experience.
Drive financial performance and sales for the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and develop associates; assign duties, set expectations, provide recognition, and develop staffing capabilities.
Coordinate activities and maintain relationships with key stakeholders; support business plans, communicate objectives, measure progress, and address improvement opportunities.
Promote adaptability, continuous learning, belonging, and collaborative relationships.
Ensure compliance with company policies and procedures and support Walmart’s mission, values, ethics, and Open Door Policy.
Use data, insights, and analysis to make decisions while balancing short- and long-term priorities.
Support Walmart’s goal of becoming a regenerative company, including creating belonging, eliminating waste, and participating in local giving.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
Regional Pay Zone differential based on location may apply.
Complex Structure compensation may apply based on external factors.
State pay differential may apply where required by legislation.