Front End Coach

Walmart • Lynn, MA

6d • $65,000 - $100,000 • Onsite

About The Position

The Front End Coach leads and develops store teams, teaches and trains associates, listens actively, tours the store, and provides feedback. The role communicates and collaborates with associates at all levels on store operations, technology, business initiatives, merchandising, and company direction, and leads change by setting clear expectations and guiding teams in implementing business solutions.

The position models exceptional customer service and supports customer service initiatives, resolves customer needs and complaints, develops action plans to correct deficiencies, and drives process improvements. It is accountable for financial performance and sales in the designated store area, including reviewing profit-and-loss statements, supporting budgeting and forecasting, controlling expenses, overseeing merchandise presentation and inventory flow, and mitigating shrink to achieve sales and profit goals.

The Front End Coach hires, trains, mentors, recognizes, and supervises associates; assigns duties; sets expectations; and develops qualified associates to meet staffing needs and support company growth. The role coordinates job-related activities, maintains stakeholder relationships, supports plans and initiatives, sets and measures goals, identifies improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies and supports Walmart’s mission, values, ethics, and integrity standards.

The role is expected to respect individuals, build trusting and collaborative relationships, communicate positively, develop talent, and foster belonging. It acts with integrity and accountability, serves customers and members by putting them first and using data-informed decisions, and strives for excellence through learning, calculated risk-taking, resilience, continuous improvement, and adoption of new technologies and skills.

The annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses. Certain positions may also include regional pay zone or complex-structure compensation, and a state pay differential where applicable. Walmart describes benefits including medical, vision and dental coverage; 401(k), stock purchase and company-paid life insurance; paid time off and various leave benefits; short- and long-term disability; company discounts; Military Leave Pay; adoption and surrogacy expense reimbursement; and the Live Better U education benefit. Benefit eligibility and amounts may depend on job classification and length of employment, and program terms may apply.

Requirements

• Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead and develop teams through teaching, training, active listening, store tours, and feedback.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Lead company change efforts by providing clear expectations and guidance for implementing business solutions.
• Model customer service standards and support customer service initiatives, including community outreach programs.
• Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
• Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
• Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop action plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and develop associates to meet staffing needs and support company growth.
• Coordinate and oversee job-related activities and assignments, maintain relationships with key stakeholders, and support plans and initiatives that meet customer and business needs.
• Set and communicate goals and objectives, build accountability, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
• Ensure compliance with company policies and procedures and provide guidance on applying them in business processes and practices.
• Foster a workplace of belonging, build trusting relationships, recognize contributions, and promote associate development.
• Model integrity, ethics, compliance, and Walmart values; hold oneself and others accountable.
• Make customer-focused, data-informed decisions and drive continuous improvement, learning, and adoption of new technologies and skills.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, and parental, family care, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards; annual or quarterly performance bonuses may apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed