Front End Coach

Walmart•Yuba City, CA

4d•Onsite

About The Position

The Front End Coach leads and develops teams by training, listening to associates, touring stores, and providing feedback. The role communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. It introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions and achieving objectives. The position models exceptional customer service and supports customer-service initiatives, resolves customer needs and complaints, develops action plans to correct deficiencies, and leads process improvements to ensure a high-quality customer experience. It drives financial performance and sales for the designated store area by reviewing profit-and-loss statements; assisting with budgeting, forecasting, and expense control; monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes; and taking action to mitigate shrink and meet sales and profit goals. The Front End Coach supervises, hires, trains, mentors, and develops associates; assigns duties; sets expectations; recognizes contributions; and develops qualified associates to meet staffing needs and support company growth. The role coordinates and oversees job-related activities, works with stakeholders, supports plans and initiatives, sets and measures goals, addresses improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies, procedures, values, and ethics, and supports the Open Door Policy. The role is expected to build belonging and high-performing teams, act with integrity, serve customers and members, and strive for excellence. This includes fostering trusting relationships, attracting and developing talent, holding oneself and others accountable, making data-informed decisions, adapting to customers’ needs, encouraging learning from mistakes, and driving continuous improvement and adoption of new technologies and skills.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Experience supervising 20 or more associates.

Responsibilities

Lead and develop teams through training, active listening, store tours, and feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Introduce and lead company change efforts, communicate business objectives, set clear expectations, and guide implementation of business solutions.
Model customer-service standards and support customer-service initiatives, including community-focused programs.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and develop associates; assign duties, set expectations, recognize contributions, and develop staffing talent.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, and measure progress toward goals.
Identify and address improvement opportunities while promoting adaptability and continuous learning.
Ensure compliance with company policies and procedures and support company values, ethics, and the Open Door Policy.
Promote a workplace of belonging, build trusting relationships, empower and recognize talent, and hold oneself and others accountable.
Make data-informed decisions that balance short- and long-term priorities and consider customers, associates, shareholders, suppliers, business partners, and communities.
Encourage learning from mistakes, continuous improvement, and the adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave and family care leave.
Bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U: Walmart-paid education benefits for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards and annual or quarterly performance bonuses.