Front End Coach

Walmart•Longview, TX

3d•Onsite

About The Position

The Front End Coach leads and develops store teams by training, actively listening, touring stores, and providing feedback. The role communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. It introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions and meeting objectives. The position models exceptional customer service and supports customer-service initiatives, resolves customer needs and complaints, develops action plans to address deficiencies, and leads process improvements to ensure a high-quality customer experience. It drives financial performance and sales in the designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, overseeing operational processes, and addressing shrink to achieve sales and profit goals. The Front End Coach supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and preparing qualified associates to meet staffing needs and support company growth. The role coordinates work and assignments, maintains stakeholder relationships, supports plans and initiatives, sets and communicates objectives, measures progress, addresses improvement opportunities, and promotes adaptability and continuous learning. The position ensures compliance with company policies and procedures and supports Walmart’s mission, values, and ethical standards. It is expected to build inclusive, high-performing teams; foster belonging and trusted relationships; communicate positively; act with integrity and accountability; put customers first; use data and analysis in decision-making; and pursue continuous improvement, learning, and adoption of new technologies. Walmart describes its workplace as drug-free, with a no-tolerance policy for illegal drugs and alcohol on the job. The annual salary range is $65,000 to $100,000, with annual or quarterly performance bonuses. Certain positions may also receive regional pay-zone or complex-structure compensation, and a state pay differential where applicable.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Experience supervising 20 or more associates.

Responsibilities

Lead, train, and develop teams; actively listen to associates, tour stores, and provide feedback.
Communicate and collaborate with associates about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model customer-service standards and support customer-service initiatives, including community-focused programs.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement plans to mitigate shrink and achieve sales and profit goals.
Supervise, hire, train, mentor, and develop associates; assign duties, set expectations, recognize contributions, and develop qualified associates to meet staffing needs.
Coordinate and oversee job-related activities and assignments; maintain relationships with key stakeholders and support plans and initiatives that meet customer and business needs.
Set and communicate goals and objectives, measure progress, address improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support the company mission, values, and standards of ethics and integrity.
Build inclusive, high-performing teams; foster belonging, collaboration, trust, and associate development.
Make customer-focused decisions using data, insights, and analysis, while balancing short- and long-term priorities.
Drive continuous improvement, encourage learning from mistakes, and support the adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Walmart-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.