Front End Coach

Walmart•Philadelphia, PA

6d•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops teams by training, actively listening to associates, touring stores and providing feedback, and communicating and collaborating across levels about store operations, technology, business initiatives, merchandising, and company direction. The role leads change efforts, sets clear expectations, and guides teams in implementing business solutions and achieving business objectives. The position models exceptional customer service and supports customer-service initiatives, including community outreach. It resolves customer needs, complaints, and issues; develops action plans to correct deficiencies; and leads process improvements that support a high-quality customer experience. The coach drives financial performance and sales in the designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, overseeing operational processes, and taking action to mitigate shrink and achieve sales and profit goals. The role hires, trains, mentors, supervises, and develops associates; assigns duties; sets expectations; recognizes contributions; and develops qualified associates to meet staffing needs and support company growth. It coordinates and oversees work, maintains relationships with stakeholders, supports plans and initiatives, communicates goals, measures progress, identifies improvement opportunities, and promotes adaptability and continuous learning. The coach also ensures compliance with company policies and procedures and supports Walmart's mission, values, standards of ethics and integrity, and Open Door Policy. The role is expected to demonstrate Walmart's values: respect for the individual, acting with integrity, serving customers and members, and striving for excellence. This includes building belonging and high-performing teams, fostering collaborative and trusting relationships, developing talent, acting transparently and accountably, making data-informed decisions with customers in mind, and encouraging continuous improvement and learning. The annual salary range is $65,000 to $100,000, with annual or quarterly performance bonuses. Additional compensation may include a Regional Pay Zone differential based on location or a Complex Structure differential based on external factors. A state pay differential may apply where required by law. Walmart offers competitive pay and benefits, subject to eligibility and plan terms.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required training and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Train, develop, and coach teams through store tours, active listening, feedback, and communication about operations, technology, merchandising, business initiatives, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions and meeting objectives.
Model customer-service standards and support customer-service and community outreach initiatives.
Resolve customer needs, complaints, and issues; create action plans to address deficiencies and improve customer experience.
Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and develop associates; assign duties, set expectations, recognize contributions, and develop talent to meet staffing needs.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support business plans, communicate objectives, measure progress, and address improvement opportunities.
Promote adaptability and continuous learning, including the adoption of new technologies and skills.
Ensure compliance with company policies and procedures and support Walmart's mission, values, ethics standards, and Open Door Policy.
Build an inclusive, high-performing workplace; foster trusting collaboration, develop and recognize talent, and promote a sense of belonging.
Model integrity and accountability, make data-informed decisions that consider customers and stakeholders, and drive continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.