Front End Coach

Walmart • Mount Pleasant, SC

4d • $65,000 - $100,000 • Onsite

About The Position

The Front End Coach leads and develops store teams by training, listening to associates, touring stores and providing feedback, and communicating about store operations, technology, merchandising, business initiatives, and company direction. The role leads change efforts, sets clear expectations, and helps teams implement business solutions and meet objectives.

The Front End Coach models exceptional customer service and supports customer-service initiatives, including community outreach. The role helps resolve customer needs, complaints, and issues; develops action plans to correct deficiencies; and leads process improvements to deliver a high-quality customer experience.

The position drives sales and financial performance in the designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, and monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes. The role develops and implements plans to mitigate shrink and achieve sales and profit goals.

The Front End Coach hires, trains, mentors, recognizes, and supervises associates; assigns duties; sets and communicates expectations; and develops talent to meet staffing needs and support company growth. The position coordinates work with stakeholders, supports plans and initiatives, tracks progress toward goals, identifies improvement opportunities, and promotes adaptability and continuous learning. It also ensures compliance with company policies and supports Walmart's mission, values, ethics, and integrity standards.

The role is expected to respect individuals, foster belonging, build collaborative and trusting relationships, attract and develop talent, and recognize others' contributions. It acts with integrity, puts customers and members first, uses data and analysis in decision-making, drives results and continuous improvement, and encourages learning and adoption of new technologies and skills.

Requirements

• Meet one of the following minimum qualification paths: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead and develop teams through training, listening, store tours, feedback, and communication about operations, technology, merchandising, business initiatives, and company direction.
• Lead company change efforts and provide teams with clear expectations, guidance, and business objectives.
• Model customer-service standards and support customer-service and community outreach initiatives.
• Help resolve customer needs, complaints, and issues; create action plans to address deficiencies and improve customer experience.
• Drive sales and financial performance in the designated store area by reviewing profit-and-loss statements and supporting budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, supervise, assign duties to, and recognize associates; communicate expectations and develop talent to meet staffing needs.
• Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, and support plans and initiatives that address customer and business needs.
• Set goals, build accountability, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
• Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and integrity standards.
• Foster belonging, build collaborative and trusting relationships, attract and retain talent, and recognize associates' contributions.
• Use data, insights, and analysis to make decisions that balance priorities and consider customers, associates, shareholders, suppliers, business partners, and communities.
• Drive continuous improvement, encourage learning from mistakes, and support adoption of new technologies and skills.

Benefits

• Performance-based bonus awards and other benefits.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree