((USA) Front End Coach

Walmart • North Conway, NH

20d • $65,000 - $100,000 • Onsite

About The Position

The Front End Coach leads and develops teams by training and listening to associates, touring stores and providing feedback, and communicating and collaborating across the organization on store operations, technology, business initiatives, merchandising, and company direction. The role introduces and leads change efforts and provides expectations and guidance to implement business solutions and meet business objectives.

The position models and reinforces exceptional customer service, supports customer service initiatives and community outreach, resolves customer needs and complaints, and develops action plans and process improvements to provide a high-quality customer experience. It drives financial performance and sales in the designated store area by reviewing profit-and-loss statements, assisting with budgets and forecasts, controlling expenses, monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes, and addressing shrink to achieve sales and profit goals.

The Front End Coach supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and developing talent. The role coordinates work and relationships with stakeholders, supports plans and initiatives, sets and measures goals, addresses improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies, procedures, values, and ethics, and supports the Open Door Policy. The role is expected to model Walmart’s values, build belonging, act with integrity, put customers and members first, make data-informed decisions, and pursue continuous improvement and learning.

The position is based at 46 N South Rd, North Conway, NH 03860-5122. The annual salary range is $65,000 to $100,000, with possible annual or quarterly performance bonuses and additional compensation in certain circumstances. Walmart offers eligible associates health coverage, financial benefits, paid time off, education benefits, and other benefits, subject to plan terms and eligibility requirements.

Requirements

• Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• At facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
• At facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead and develop teams through training, active listening, store tours, feedback, and communication about store operations, technology, business initiatives, merchandising, and company direction.
• Lead company change efforts and provide clear expectations and guidance for implementing business solutions and achieving business objectives.
• Model and demonstrate customer service standards and support customer service and community outreach initiatives.
• Resolve customer needs, complaints, and issues; implement action plans and process improvements to maintain a high-quality customer experience.
• Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop action plans to mitigate shrink and achieve sales and profit goals.
• Supervise, hire, train, mentor, and develop associates; assign duties, set expectations, recognize performance, and develop qualified associates to meet staffing needs and support company growth.
• Coordinate job-related activities and assignments, maintain relationships with key stakeholders, support business plans and initiatives, set goals, measure progress, and address improvement opportunities.
• Ensure compliance with company policies and procedures and support the company mission, values, ethics, and Open Door Policy.
• Promote a workplace of belonging, build collaborative and trusting relationships, communicate effectively, attract and develop talent, and recognize others’ contributions.
• Act with integrity and accountability, serve customers and members, use data and analysis in decision-making, and support continuous improvement and adoption of new technologies and skills.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree