(USA) Front End Coach

Walmart•Sterling, VA

22d•Onsite

About The Position

The Front End Coach leads and develops teams by teaching, training, listening to associates, touring stores, and providing feedback. The role communicates and collaborates with associates at all levels on store operations, technology, business initiatives, merchandising, and company direction. It leads change efforts, sets clear expectations, and guides teams in implementing business solutions and meeting business objectives. The position models exceptional customer service and supports customer-service initiatives, including community outreach. It resolves customer needs, complaints, and issues; develops action plans to correct deficiencies; and leads process improvements to support a high-quality customer experience. The Front End Coach drives financial performance and sales for the designated store area by evaluating profit-and-loss statements; assisting with budgeting, forecasting, and expense control; monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes; and addressing shrink to achieve sales and profit goals. The role supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and building qualified teams. It coordinates work and initiatives with stakeholders, establishes objectives and accountability, measures progress, addresses improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies and supports Walmart’s mission, values, ethics, and Open Door Policy. The position is expected to foster belonging and high-performing teams, act with integrity, serve customers and members, use data and analysis in decision-making, and strive for excellence through continuous improvement and the adoption of new technologies and skills. The listed primary location is 1510 W Main St, Sterling, CO 80751-9095.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop associates; listen to associates, tour stores, and provide feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts, set clear expectations, and guide teams in implementing business solutions and achieving business objectives.
Model exceptional customer service and support customer-service and community outreach initiatives.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement plans to mitigate shrink and meet sales and profit goals.
Hire, train, mentor, and supervise associates; assign duties, set expectations, recognize contributions, and develop qualified associates to meet staffing and growth needs.
Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships, communicate objectives, build accountability, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and support company values, standards of ethics and integrity, and the Open Door Policy.
Promote belonging, collaboration, continuous learning, adaptability, and continuous improvement; encourage the use of new technologies and skills.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit for eligible full-time and part-time associates; Walmart pays tuition, books, and fees for eligible programs.