(USA) Front End Coach

Walmart • Norwalk, OH

22d • $65,000 - $100,000 • Onsite

About The Position

The Front End Coach leads and develops store teams, supports customer service, and drives sales and financial performance in the designated store area. The role includes coaching associates, setting expectations, assigning duties, recognizing contributions, and developing talent to meet staffing needs and support company growth. The Front End Coach monitors merchandise presentation, seasonal transitions, inventory flow, operational processes, expenses, and shrink, and develops action plans to achieve sales and profit goals and improve customer experience.

The role coordinates activities with key stakeholders, supports plans and initiatives, measures progress, addresses improvement opportunities, and promotes adaptability and continuous learning. It also ensures compliance with company policies, procedures, values, and standards of ethics and integrity, and supports the Open Door Policy.

The position is expected to foster belonging and high-performing teams, build trusting relationships, communicate effectively, act with integrity, serve customers and members, make data-informed decisions, and drive continuous improvement. Walmart describes this position as offering an annual salary range of $65,000 to $100,000, with possible performance bonuses and location- or role-based additional compensation.

Requirements

• Meet one of the following minimum qualification pathways: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• At facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• At facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Lead and develop teams through training, active listening, store tours, and feedback.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Lead change efforts and provide clear expectations and guidance for implementing business solutions.
• Model and demonstrate customer service standards, support customer service initiatives, resolve customer needs and complaints, and develop action plans to address service deficiencies.
• Provide process improvement leadership to support a high-quality customer experience.
• Drive financial performance and sales in the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Supervise and develop associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, and developing qualified associates to meet staffing needs.
• Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships and support plans and initiatives addressing customer and business needs.
• Set goals and objectives, build accountability, measure progress, identify improvement opportunities, demonstrate adaptability, and promote continuous learning.
• Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and integrity standards.
• Promote a culture of belonging, collaboration, accountability, continuous improvement, and customer-first service.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree