Front End Coach

Walmart • Rexburg, ID

1d • Onsite

About The Position

The Front End Coach leads and develops store teams by training associates, touring stores, providing feedback, and communicating store operations, technology, merchandising, business initiatives, and company direction. The role introduces change efforts, sets clear expectations, and guides teams in implementing business solutions and meeting objectives.

The position models exceptional customer service and supports customer-service initiatives. It addresses customer needs, complaints, and issues; develops action plans to correct service deficiencies; and leads process improvements to ensure a high-quality customer experience.

The Front End Coach drives financial performance and sales in the designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, and overseeing operational processes. The role develops plans to mitigate shrink and achieve sales and profit goals.

The role hires, trains, mentors, recognizes, and supervises associates; assigns duties; sets and communicates expectations; and develops associates to meet staffing needs and support company growth. It coordinates work with key stakeholders, tracks progress toward goals, identifies improvement opportunities, and promotes adaptability and continuous learning.

The position ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. It promotes a culture of belonging, accountability, collaboration, customer focus, continuous improvement, and learning. The job is based at the Rexburg, Idaho store. Walmart states that it maintains a drug-free workplace and does not tolerate illegal drugs or alcohol on the job.

Requirements

• At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Lead and develop teams through training, store tours, active listening, and feedback.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Lead company change efforts, set clear expectations, and guide associates in implementing business solutions.
• Model customer-service standards and support customer-service initiatives, including community and store programs.
• Resolve customer needs, complaints, and issues, and develop action plans to correct deficiencies and improve the customer experience.
• Drive financial performance and sales by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, supervise, and recognize associates; assign duties and communicate expectations.
• Develop qualified associates to meet staffing needs and support company growth.
• Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, and track progress toward goals.
• Identify improvement opportunities, demonstrate adaptability, and promote continuous learning.
• Ensure compliance with company policies and procedures and provide guidance on applying them to business processes.
• Promote a workplace culture of belonging, collaboration, accountability, integrity, customer focus, and continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
• Performance-based bonus awards, including annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree