Front End Coach

Walmart • Indianapolis, IN

23h • $65,000 - $100,000 • Onsite

About The Position

The Front End Coach leads and develops teams by training, listening to associates, touring stores and providing feedback, and communicating with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. The role leads change efforts, sets clear expectations, and guides teams in implementing business solutions and achieving business objectives.

The position models exceptional customer service and supports customer-service initiatives, resolves customer needs and complaints, and develops action plans to address deficiencies and improve the customer experience. It is responsible for the financial performance and sales of the designated store area, including reviewing profit-and-loss statements, supporting budgets and forecasts, controlling expenses, monitoring merchandise presentation and inventory flow, and addressing shrink to achieve sales and profit goals.

The Front End Coach supervises, hires, trains, mentors, and develops associates; assigns duties; communicates expectations; recognizes contributions; and helps ensure staffing needs are met. The role coordinates job-related activities and initiatives, works with key stakeholders, sets and measures goals, identifies improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards.

The role is expected to respect individuals, build trusting and collaborative relationships, foster belonging, attract and develop talent, act with integrity, serve customers and members, make data-informed decisions, and strive for excellence through continuous improvement and learning.

Requirements

• Meet one of the following education and experience combinations: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, train, and develop teams; listen to associates, tour stores, provide feedback, and communicate business information and objectives.
• Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
• Model exceptional customer service and support customer-service and community outreach initiatives.
• Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
• Manage the designated area’s financial performance and sales by reviewing profit-and-loss statements, supporting budgeting and forecasting, and controlling expenses.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; address shrink and work toward sales and profit goals.
• Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and develop qualified associates to meet staffing needs and support company growth.
• Coordinate and oversee job-related activities and assignments, maintain relationships with stakeholders, set objectives, measure progress, and identify improvement opportunities.
• Promote adaptability, continuous learning, new technologies, and skills development.
• Ensure compliance with company policies and procedures and provide guidance on applying them in business processes and practices.
• Foster a culture of belonging, integrity, accountability, customer service, and continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit covering tuition, books, and fees for eligible programs.
• Performance-based bonus awards and additional annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree