Front End Coach

Walmart • Tahlequah, OK

5d • $65,000 - $100,000 • Onsite

About The Position

The Front End Coach leads and develops teams by training and listening to associates, touring stores and providing feedback, communicating about store operations and company direction, and guiding teams through change. The role models and promotes exceptional customer service, supports customer service initiatives, resolves customer issues, and leads process improvements to maintain a high-quality customer experience.

The position drives the financial performance and sales of the designated store area by reviewing profit and loss statements, assisting with budgets and forecasts, controlling expenses, monitoring merchandise presentation and inventory flow, and implementing plans to achieve sales and profit goals while mitigating shrink. It supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing performance, and building qualified teams.

The Front End Coach coordinates work and relationships with key stakeholders, supports plans that address customer and business needs, sets and measures objectives, identifies improvement opportunities, and encourages adaptability and continuous learning. The role ensures compliance with company policies and procedures and promotes Walmart’s values, ethical standards, accountability, belonging, customer focus, and continuous improvement.

Requirements

• Meet one of the following education and experience combinations: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific criminal background check and firearms-authorized training.
• For facilities that sell only ammunition and have state-specific requirements, hold a current state-issued Certificate of Eligibility where required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, train, develop, and listen to associates; tour stores and provide feedback and guidance.
• Communicate store operations, business initiatives, merchandising, company direction, and expectations to associates.
• Lead company change efforts and support the implementation of business solutions.
• Model and promote customer service standards and initiatives, resolve customer needs and complaints, and improve the customer experience.
• Drive financial performance and sales by reviewing profit and loss statements, assisting with budgeting and forecasting, and controlling expenses.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and develop talent to meet staffing and growth needs.
• Coordinate job-related activities and assignments, maintain stakeholder relationships, and support plans addressing customer and business needs.
• Set and communicate goals, measure progress, promote accountability, and identify and address improvement opportunities.
• Ensure compliance with company policies and procedures and provide guidance on applying them in business processes.
• Promote a workplace of belonging, integrity, customer-first service, learning, and continuous improvement.

Benefits

• Performance-based bonus awards
• Medical, vision, and dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• Paid time off, including sick leave
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U education benefit, including tuition, books, and fees for eligible programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree