Front End Coach
About The Position
The Front End Coach leads and develops teams, teaches and trains associates, listens actively, tours the store and provides feedback, and communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. The role leads change efforts, sets clear expectations, guides implementation of business solutions, and communicates objectives effectively. The position models exceptional customer service and supports customer service initiatives, resolves customer needs and issues, develops action plans to address deficiencies, and leads process improvements to deliver a high-quality customer experience. It drives financial performance and sales for the designated store area by reviewing profit and loss statements, supporting budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, overseeing operational processes, and addressing shrink to achieve sales and profit goals. The Front End Coach supervises, hires, trains, mentors, recognizes, and develops associates; assigns duties and sets expectations; and builds qualified teams to meet staffing needs. The role coordinates and oversees job-related activities, maintains stakeholder relationships, supports business initiatives, establishes goals and accountability, measures results, identifies improvement opportunities, and promotes adaptability and continuous learning. It also ensures compliance with company policies and procedures and supports Walmart's mission, values, ethics, and integrity standards. The role is expected to respect individuals, build collaborative and high-performing teams, promote belonging, act with integrity, serve customers and members, make decisions informed by data, and strive for excellence through continuous improvement and learning. The position is based at the Walmart location at 8585 Pearl Rd, Strongsville, Ohio.
Requirements
- One of the following: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Successfully attend and complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop teams; listen to associates, tour the store, and provide feedback.
- Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
- Lead company change efforts and provide clear expectations, guidance, and communication of business objectives.
- Model customer service standards and support customer service initiatives, including community-focused programs.
- Resolve customer needs, complaints, and issues; develop action plans to address deficiencies and improve customer experience.
- Drive sales and financial performance in the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, recognize, and supervise associates; assign duties, set expectations, and develop qualified associates to meet staffing needs.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, set goals, measure progress, and address improvement opportunities.
- Promote adaptability, continuous learning, belonging, and associate development.
- Ensure compliance with company policies and procedures and provide guidance on applying them in business processes and practices.
- Support Walmart's values and goals, including integrity, customer-first service, continuous improvement, and becoming a regenerative company.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards and annual or quarterly performance bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
