Front End Coach

Wal-Mart Stores East•Strongsville, OH

3d•Onsite

About The Position

The Front End Coach leads and develops store teams by training, actively listening to associates, touring stores, and providing feedback. The role communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. It leads change efforts, sets clear expectations, and guides teams in implementing business solutions and achieving business objectives. The position models exceptional customer service and supports customer-service initiatives, resolves customer needs and complaints, and leads process improvements to provide a high-quality customer experience. It drives financial performance and sales in the designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes, and implementing plans to reduce shrink and achieve sales and profit goals. The Front End Coach supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and building qualified talent. The role coordinates and oversees work activities, maintains stakeholder relationships, supports initiatives that meet customer and business needs, establishes goals and accountability, measures results, addresses improvement opportunities, and promotes adaptability and continuous learning. It also ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. The role is expected to respect individuals, foster belonging, build collaborative and trusting relationships, attract and develop talent, act with integrity, serve customers and members, make data-informed decisions, and strive for excellence through continuous improvement and learning. The position is based at 8585 Pearl Rd, Strongsville, Ohio 44136-1641. The annual salary range is $65,000 to $100,000, with annual or quarterly performance bonuses; additional compensation may include regional pay-zone or complex-structure pay and applicable state pay differentials.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams through training, active listening, store tours, and feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model customer-service standards and support customer-service initiatives and community outreach programs.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, and supervise associates; assign duties, set expectations, recognize contributions, and develop talent to meet staffing needs and support company growth.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support business initiatives, set goals, build accountability, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity standards.
Promote a culture of belonging, collaboration, learning, continuous improvement, and customer-focused decision-making.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.