Front End Coach

Walmart•Bluffton, SC

6d•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops teams by training, listening to associates, touring stores, providing feedback, and communicating store operations, business initiatives, merchandising, and company direction. The role leads change efforts, sets clear expectations, and guides teams in implementing business solutions. The position models exceptional customer service and supports customer-service initiatives, resolves customer needs and complaints, implements action plans to correct deficiencies, and leads process improvements. It drives the financial performance and sales of the designated store area through profit-and-loss review, budgeting, forecasting, expense control, merchandise presentation, inventory flow, operational processes, and shrink mitigation. The Front End Coach supervises, hires, trains, mentors, and develops associates; assigns duties, communicates expectations, recognizes contributions, and supports staffing and company growth. The role coordinates activities with stakeholders, establishes and communicates goals, measures progress, addresses improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and Open Door Policy. The role is expected to demonstrate Walmart’s values: respect for the individual, act with integrity, serve customers and members, and strive for excellence. This includes fostering belonging, building trusting relationships, developing talent, acting ethically, making data-informed decisions, delivering customer-focused results, embracing learning, and driving continuous improvement.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams through training, active listening, store tours, feedback, and communication about operations, initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model customer-service standards and support customer-service initiatives, including community programs.
Resolve customer needs, complaints, and issues; implement corrective action plans and lead process improvements.
Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements and managing budgets, forecasts, and expenses.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop action plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and develop associates; assign duties, set expectations, recognize associates, and support staffing needs.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, communicate objectives, measure progress, and address improvement opportunities.
Promote adaptability, continuous learning, collaboration, belonging, and associate development.
Ensure compliance with company policies and procedures and support Walmart’s mission, values, ethics, and Open Door Policy.
Demonstrate integrity, customer focus, data-informed decision-making, continuous improvement, and support for Walmart’s goal of becoming a regenerative company.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit for full-time and part-time associates, with tuition, books, and fees paid for eligible programs.