Front End coach

Walmart•Norfolk, VA

6d•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops teams, models exceptional customer service, and drives the financial performance and sales of a designated store area. The role involves coaching associates through training, store tours, feedback, and communication about store operations, technology, merchandising, business initiatives, and company direction. The Coach sets clear expectations, leads change, and helps teams implement business solutions. The role oversees customer-service initiatives and resolution of customer concerns, monitors financial results and expenses, and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. The Coach develops hourly associates through hiring, training, mentoring, recognition, and assignment of duties, and supports staffing needs and company growth. The position also coordinates work with stakeholders, tracks progress toward goals, identifies improvement opportunities, supports continuous learning, and ensures compliance with company policies, values, ethics, and business practices. The position is based at 1170 N Military Hwy, Norfolk, Virginia. The annual salary range is $65,000–$100,000, with possible annual or quarterly performance bonuses and, for certain positions, regional pay-zone or complex-structure additional compensation. A state pay differential may apply where required by law.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Complete and successfully pass all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, develop, and coach teams; conduct store tours, listen to associates, and provide feedback.
Communicate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and communicate clear expectations and guidance for implementing business solutions.
Model and promote exceptional customer service, support customer-service initiatives, resolve customer needs and complaints, and implement plans to address deficiencies.
Review and evaluate profit-and-loss statements; assist with budgeting, forecasting, and expense control for the designated business area.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop action plans to reduce shrink and achieve sales and profit goals.
Hire, train, mentor, recognize, and supervise associates; assign duties, set expectations, and develop associates to meet staffing needs and support company growth.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, and support plans and initiatives that meet customer and business needs.
Set and communicate goals, build accountability, measure progress, and identify and address opportunities for improvement.
Promote a workplace culture of belonging, collaboration, trust, and respect; attract, retain, empower, and develop talent.
Promote integrity, ethics, compliance, and Walmart values; support the Open Door Policy and company mission, policies, and standards.
Make customer-first decisions using data, insights, and analysis while balancing short- and long-term priorities.
Encourage learning, calculated risk-taking, resilience, continuous improvement, and adoption of new technologies and skills.
Support Walmart's goal of becoming a regenerative company through positive impact, belonging, waste elimination, and local giving.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit: Walmart-paid tuition, books, and fees for eligible programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards, including possible annual or quarterly performance bonuses.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.