(USA) Front End Coach

Walmart•Greensboro, NC

5d•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops store teams, models exceptional customer service, and drives the financial performance and sales of the designated store area. The role supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, and recognizing contributions. It also coordinates business activities with key stakeholders, supports company initiatives, measures progress, identifies improvement opportunities, and promotes continuous learning and adaptability. The position ensures compliance with company policies, procedures, values, and ethical standards. It promotes a workplace where associates feel supported and included, builds strong relationships, develops talent, and holds self and others accountable. The role serves customers and members by making data-informed decisions, applying Walmart's EDLP and EDLC business models, and driving continuous improvement, including through the adoption of new technologies and skills.

Requirements

Meet one of the following minimum qualifications: two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required training and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams by training and actively listening to associates, touring stores, providing feedback, and communicating and collaborating with associates at all levels.
Communicate store operations, technology, business initiatives, merchandising, and company direction; introduce and lead change efforts; and provide clear expectations and guidance for implementing business solutions.
Model and demonstrate exceptional customer service standards by following the One Best Way service model and supporting customer service initiatives, including community outreach.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies; and provide process-improvement leadership to ensure a high-quality customer experience.
Drive financial performance and sales in the designated store area by reviewing profit and loss statements and managing or assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement plans to mitigate shrink and achieve sales and profit goals.
Supervise and develop hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, and preparing qualified associates to meet staffing needs and support company growth.
Coordinate and oversee job-related activities and assignments, maintain relationships with key stakeholders, support plans and initiatives, communicate goals, measure progress, and identify improvement opportunities.
Promote a belonging mindset, build strong and trusting relationships, communicate positively, empower and develop talent, and recognize others' contributions.
Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and integrity, including by implementing action plans and supporting the Open Door Policy.
Make decisions based on data, insights, and analysis; balance short- and long-term priorities; and consider customers, associates, shareholders, suppliers, business partners, and communities.
Encourage learning from mistakes, drive continuous improvement, adopt new technologies and skills, and support others through change.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, and parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards and additional annual or quarterly performance bonuses.
Additional compensation may include a Regional Pay Zone differential based on location and a Complex Structure differential based on external factors.