(USA) Front End Coach

Walmart•Rochester, NH

26d•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops store teams, teaches and trains associates, listens actively, tours the store to provide feedback, and communicates with associates at all levels about store operations, technology, merchandising, business initiatives, and company direction. The role introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions and achieving objectives. The position models exceptional customer service and the One Best Way (OBW) service model. It supports customer service initiatives, including community outreach, resolves customer needs and complaints, develops action plans to correct deficiencies, and leads process improvements to maintain a high-quality customer experience. The Front End Coach drives financial performance and sales in the designated store area by reviewing profit and loss statements, assisting with budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, managing seasonal transitions and operational processes, and taking action to mitigate shrink and achieve sales and profit goals. The role supervises, hires, trains, mentors, and develops associates; assigns duties; sets expectations; recognizes contributions; and builds qualified teams to meet staffing needs and support company growth. It coordinates job-related activities, maintains stakeholder relationships, supports business plans and initiatives, measures progress, identifies improvement opportunities, and promotes adaptability and continuous learning. The position ensures compliance with company policies, procedures, mission, values, and ethical standards. It promotes a culture of belonging, collaboration, integrity, customer-first service, accountability, continuous improvement, and learning. Walmart describes this role as supporting its goal of becoming a regenerative company through positive impact for associates, customers, members, and the broader world. The annual salary range is $65,000–$100,000, with annual or quarterly performance bonuses. Additional compensation may include a Regional Pay Zone differential or a Complex Structure differential, and a state pay differential where applicable. Walmart offers benefits including health coverage, financial benefits, paid time off, education assistance, and other programs; eligibility and terms vary by job classification and length of employment.

Requirements

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop teams; listen to associates, tour stores, and provide feedback.
Communicate store operations, technology, business initiatives, merchandising, and company direction to associates at all levels.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model and support exceptional customer service and the One Best Way (OBW) service model.
Support customer service initiatives, resolve customer needs and complaints, and develop action plans to correct service deficiencies.
Lead process improvements to ensure a high-quality customer experience.
Drive financial performance and sales in the designated store area by reviewing profit and loss statements and assisting with budgets, forecasts, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and develop qualified associates to meet staffing needs.
Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships and support plans and initiatives.
Set and communicate goals, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies, procedures, mission, values, and standards of ethics and integrity.
Promote belonging, collaboration, accountability, customer-first service, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.