(USA) Front End Coach
About The Position
The Front End Coach leads and develops store teams by training associates, listening actively, touring the store, and providing feedback. The role communicates and collaborates with associates at all levels on store operations, technology, business initiatives, merchandising, and company direction. It introduces and leads change, sets clear expectations, and guides teams in implementing business solutions and meeting objectives. The position models exceptional customer service and supports customer-service initiatives, resolves customer needs, complaints, and issues, and leads process improvements to deliver a high-quality customer experience. It drives financial performance and sales for the designated store area by reviewing profit-and-loss results, assisting with budgets and forecasts, controlling expenses, overseeing merchandise presentation and inventory flow, and implementing plans to reduce shrink and achieve sales and profit goals. The Front End Coach supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and building qualified teams. The role coordinates work and relationships with stakeholders, tracks progress toward goals, addresses improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and Open Door Policy. The position is expected to foster belonging, act with integrity, serve customers and members, and strive for excellence through learning and continuous improvement. The annual salary range is $65,000–$100,000, with additional annual or quarterly performance bonuses. Certain positions may also receive regional pay-zone or complex-structure compensation, and applicable state pay differentials. The posting describes health, financial, paid-time-off, education, and other benefits; eligibility and amounts may depend on job classification and length of employment.
Requirements
- At least 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
- At facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- At facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Experience supervising 20 or more associates.
Responsibilities
- Lead and develop teams through training, active listening, store tours, and feedback.
- Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
- Lead company change efforts, set clear expectations, and guide teams in implementing business solutions and achieving objectives.
- Model customer-service standards and support customer-service initiatives, including community-focused programs.
- Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
- Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develop and implement plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and develop associates to meet staffing needs and support company growth.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, and address improvement opportunities.
- Promote adaptability, continuous learning, collaboration, accountability, and a sense of belonging.
- Ensure compliance with company policies and procedures and support the company mission, values, standards of ethics and integrity, and Open Door Policy.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase plan
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes
- Walmart-paid education through Live Better U, including eligible tuition, books, and fees
- Performance-based annual or quarterly bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
