((USA) Front End Coach

Walmart•Conway, AR

18d•Onsite

About The Position

The Front End Coach leads and develops store teams by training associates, listening actively, touring the store, providing feedback, and communicating store operations, business initiatives, merchandising, and company direction. The role introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions. The position models exceptional customer service using the One Best Way service model and supports customer service initiatives, including community outreach. It works to resolve customer needs, complaints, and issues; correct service deficiencies; and improve processes to provide a high-quality customer experience. The Front End Coach drives the financial performance and sales of the designated store area. This includes reviewing profit and loss statements; assisting with budgeting, forecasting, and expense control; overseeing merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing action plans to reduce shrink and achieve sales and profit goals. The role hires, trains, mentors, recognizes, and supervises associates; assigns duties and sets expectations; supports associate development and staffing needs; and promotes a workplace where associates feel they belong. It coordinates and oversees job-related activities, maintains stakeholder relationships, supports business initiatives, sets and communicates objectives, measures progress, addresses improvement opportunities, and promotes adaptability and continuous learning. The position ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. It is expected to model the company’s values, build trusting relationships, communicate effectively, act with integrity, put customers first, make data-informed decisions, and encourage learning and continuous improvement. The role also supports Walmart’s goal of becoming a regenerative company through positive impact, belonging, waste reduction, and local giving. The position is based at 46 N South Rd, North Conway, New Hampshire. The annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses. Certain positions may also receive regional pay zone, complex structure, or applicable state pay differential compensation.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams by training associates, listening actively, touring stores, providing feedback, and communicating store operations, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model and demonstrate exceptional customer service by following the One Best Way service model and supporting customer service and community outreach initiatives.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies; and lead process improvements to support a high-quality customer experience.
Drive the financial performance and sales of the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, recognize, and develop associates; assign duties, set expectations, and develop qualified associates to meet staffing needs.
Coordinate and oversee job-related activities and assignments, maintain relationships with key stakeholders, support plans and initiatives, communicate goals, measure progress, and address improvement opportunities.
Promote adaptability, continuous learning, collaboration, accountability, and a sense of belonging in the workplace.
Ensure compliance with company policies and procedures and provide guidance on applying company values, ethics, and integrity standards.
Support Walmart’s goal of becoming a regenerative company through positive impact, belonging, waste reduction, and local giving.
Attend and successfully complete required trainings and assessments.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Live Better U Walmart-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.