(USA) Front End Coach

Wal-Mart Stores East•Hudson, NH

25d•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops store teams by training associates, listening actively, touring the store, and providing feedback. The role communicates and collaborates with associates at all levels on store operations, technology, business initiatives, merchandising, and company direction. It introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions and achieving objectives. The position models and reinforces Walmart’s One Best Way service model and customer service standards. It supports customer service initiatives, resolves customer needs and complaints, develops action plans to address deficiencies, and leads process improvements to deliver a high-quality customer experience. The Front End Coach drives financial performance and sales in the designated store area by reviewing profit-and-loss statements, assisting with budgets and forecasts, controlling expenses, monitoring merchandise presentation and inventory flow, supporting seasonal transitions and operational processes, and implementing plans to reduce shrink and meet sales and profit goals. The role supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing performance, and building a pipeline of qualified talent. The role coordinates and oversees work assignments, maintains relationships with stakeholders, supports plans that meet customer and business needs, sets and communicates objectives, measures progress, addresses improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and Open Door Policy. The position promotes respect, inclusion, belonging, integrity, accountability, customer-first service, data-informed decisions, and continuous improvement. Walmart identifies the annual salary range as $65,000 to $100,000, with additional annual or quarterly performance bonuses. Certain positions may also receive location-based or complexity-based pay adjustments and applicable state pay differentials. The primary location listed is 254 Lowell Rd, Hudson, NH 03051-4913.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Must attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams through training, active listening, store tours, and feedback.
Communicate and collaborate with associates on store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide expectations and guidance for implementing business solutions.
Model Walmart’s One Best Way service model and customer service standards.
Support customer service initiatives, resolve customer needs and complaints, and implement plans to address service deficiencies.
Lead process improvements to support a high-quality customer experience.
Drive sales and financial performance in the designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, and controlling expenses.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and develop qualified associates to meet staffing needs.
Coordinate and oversee job-related activities and assignments and maintain relationships with key stakeholders.
Communicate goals and objectives, measure progress, address improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies, procedures, mission, values, ethics, and standards of integrity.
Support the Open Door Policy and promote a workplace culture of belonging, accountability, customer-first service, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, and PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for qualifying programs.
Annual or quarterly performance bonuses.
Applicable regional pay zone, complex-structure compensation, and state pay differential.