(USA) Front End Coach, store 608 Midland Texas
About The Position
The Front End Coach leads and develops associates and teams, teaches and trains, listens to associates, tours stores to provide feedback, and communicates and collaborates across levels on store operations, technology, business initiatives, merchandising, and company direction. The role introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions and meeting objectives. The position models exceptional customer service and supports customer service initiatives, resolves customer needs, complaints, and issues, and develops action plans to address deficiencies and improve the customer experience. It drives the financial performance and sales of the designated store area by reviewing profit and loss statements, assisting with budgeting and forecasting, controlling expenses, monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes, and addressing shrink to achieve sales and profit goals. The Front End Coach supervises and develops hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and preparing qualified associates to meet staffing needs and support company growth. The role coordinates and oversees work and assignments, maintains stakeholder relationships, tracks progress toward goals, identifies improvement opportunities, and promotes adaptability and continuous learning. The role ensures compliance with company policies and procedures and supports Walmart’s mission, values, and ethical standards. It promotes a workplace where associates feel supported and included, builds trusting relationships, develops talent, maintains integrity and accountability, serves customers and members, uses data and analysis to make decisions, and drives continuous improvement while supporting Walmart’s goal of becoming a regenerative company.
Requirements
- At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Must attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop teams; listen to associates, tour stores, and provide feedback.
- Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
- Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
- Model exceptional customer service and support customer service initiatives, including community and outreach programs.
- Resolve customer needs, complaints, and issues; implement action plans and process improvements to address deficiencies and improve customer experience.
- Drive sales and financial performance in the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and develop qualified associates to meet staffing needs and support company growth.
- Coordinate and oversee job-related activities and assignments, maintain relationships with key stakeholders, communicate goals, measure progress, and address improvement opportunities.
- Ensure compliance with company policies and procedures and provide direction on applying them in business processes and practices.
- Promote belonging, integrity, accountability, customer service, learning, and continuous improvement.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting time.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
