(USA) Front End Coach

Wal-Mart Stores East•Rochester, NH

25d•Onsite

About The Position

The Front End Coach leads and develops store teams by training, actively listening, touring the store, and providing feedback. The role communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. It introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions and achieving business objectives. The position models exceptional customer service and supports customer-service initiatives, including community-focused programs. It works to resolve customer needs, complaints, and issues; correct deficiencies through action plans; and improve processes to ensure a high-quality customer experience. The Front End Coach drives financial performance and sales for the designated store area by reviewing profit-and-loss statements, supporting budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, overseeing operational processes, and addressing shrink. The role also supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing performance, and preparing qualified associates to meet staffing needs and support company growth. The role coordinates and oversees work activities and assignments, maintains stakeholder relationships, supports plans and initiatives, establishes objectives and accountability, measures progress, identifies improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies, procedures, values, mission, ethics, and integrity standards, and supports the Open Door Policy. Walmart’s stated cultural expectations include respecting individuals, building inclusive and high-performing teams, acting with integrity, serving customers and members, making decisions informed by data, striving for excellence, and encouraging continuous improvement and learning. The position also supports Walmart’s goal of becoming a regenerative company through positive impact, belonging, waste reduction, and local giving. The position is based at 116 Farmington Rd, Rochester, NH 03867-4352. The annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses. Certain positions may also receive regional pay-zone or complex-structure compensation, and a state pay differential may apply where required by law. Walmart states that associates must attend and successfully complete required trainings and assessments. The company maintains a drug-free workplace and prohibits illegal drug and alcohol use on the job.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams through training, active listening, store tours, and feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions and meeting objectives.
Model and support exceptional customer service and customer-service initiatives, including community outreach programs.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements, supporting budgeting and forecasting, and controlling expenses.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and develop associates; assign duties, set expectations, provide recognition, and develop qualified associates for staffing needs and company growth.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support business plans and initiatives, and measure progress toward goals.
Identify and address improvement opportunities, promote adaptability and continuous learning, and build accountability for results.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, integrity standards, and Open Door Policy.
Promote a culture of belonging, collaboration, integrity, customer focus, continuous improvement, and positive impact.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, and PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Parental leave and family care leave.
Bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U Walmart-paid education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for qualifying programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.