(USA) Front End Coach

Walmart•Norwalk, OH

21d•Onsite

About The Position

The Front End Coach leads and develops store teams by teaching, training, listening to associates, touring the store, and providing feedback. The role communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction, and leads change efforts by setting clear expectations and guiding teams in implementing business solutions. The position models exceptional customer service and supports customer-service initiatives, resolves customer needs, complaints, and issues, and leads process improvements to provide a high-quality customer experience. It drives financial performance and sales for the designated store area through financial review, budgeting, expense management, merchandise presentation, inventory flow, operational processes, and plans to reduce shrink and meet sales and profit goals. The Front End Coach supervises, hires, trains, mentors, and develops associates; assigns duties, sets expectations, recognizes performance, and builds a sense of belonging. The role coordinates work with key stakeholders, supports plans that meet customer and business needs, tracks results, addresses improvement opportunities, and promotes adaptability and continuous learning. It also ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and standards. Walmart describes the role as upholding respect for individuals, acting with integrity, serving customers and members, and striving for excellence. The position is based at 340 Westwind Dr, Norwalk, Ohio. The annual salary range is $65,000–$100,000, with potential performance bonuses and other compensation.

Requirements

Meet one of the following minimum qualifications: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams through teaching, training, active listening, store tours, and associate feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts by providing clear expectations and guidance for implementing business solutions.
Model and support exceptional customer service, resolve customer needs and complaints, and lead improvements to the customer experience.
Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, and controlling expenses.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and develop qualified associates.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support business plans, communicate objectives, measure progress, and address improvement opportunities.
Promote adaptability, continuous learning, collaboration, and a sense of belonging in the workplace.
Ensure compliance with company policies and procedures and provide guidance on their application in business processes.
Model integrity, ethics, accountability, customer-first decision-making, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Walmart-paid Live Better U education program for eligible associates, covering tuition, books, and fees for qualifying programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.