(USA) Front End Coach
About The Position
The Front End Coach leads and develops store teams, supports customer service initiatives, and drives the financial performance and sales of the designated store area. The role oversees merchandising, inventory flow, operational processes, budgeting, and expense control while working toward sales and profit goals. It supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and building qualified teams. The coach coordinates business activities with stakeholders, tracks progress toward objectives, addresses improvement opportunities, and promotes adaptability and continuous learning. The role ensures compliance with company policies, procedures, values, and ethical standards, and supports the Open Door Policy. It models Walmart's expectations to respect the individual, act with integrity, serve customers and members, and strive for excellence. This includes fostering belonging, building trusting relationships, developing talent, making data-informed decisions, supporting responsible business practices, and encouraging continuous improvement and adoption of new technologies.
Requirements
- One of the following: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- At facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- At facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Supervising associates — 20 or more.
Responsibilities
- Lead, teach, train, and develop teams; listen to associates, tour stores, provide feedback, and communicate store operations and company direction.
- Collaborate with associates at all levels and lead company change efforts by providing clear expectations and guidance.
- Model exceptional customer service and support customer service initiatives, including community and outreach programs.
- Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
- Drive financial performance and sales by reviewing profit-and-loss statements and managing budgets, forecasts, and expenses.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop plans to mitigate shrink and meet sales and profit goals.
- Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and develop qualified associates to meet staffing needs.
- Coordinate and oversee job-related activities, maintain stakeholder relationships, communicate objectives, measure progress, and address opportunities for improvement.
- Ensure compliance with company policies and procedures and provide guidance on applying company values and standards of ethics and integrity.
- Promote a culture of belonging, high performance, accountability, learning, and continuous improvement.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit, including tuition, books, and fees for eligible programs
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
