(USA) Front End Coach

Walmart•Natchitoches, LA

22d•Onsite

About The Position

The Front End Coach leads and develops store teams through training, active listening, store tours, and feedback. The role communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction; leads change efforts; sets clear expectations; and guides teams in implementing business solutions and achieving business objectives. The position models exceptional customer service by demonstrating Walmart’s One Best Way service model, supporting customer-service initiatives and community outreach, resolving customer needs and complaints, and implementing action plans and process improvements to maintain a high-quality customer experience. It drives sales and financial performance for the designated store area by reviewing profit-and-loss statements, assisting with budgets and forecasts, controlling expenses, overseeing merchandise presentation and inventory flow, managing operational processes, and addressing shrink to achieve sales and profit goals. The Front End Coach hires, trains, mentors, supervises, and develops associates; assigns duties; sets expectations; recognizes contributions; and develops talent to meet staffing needs and support company growth. The role coordinates work and initiatives with stakeholders, establishes objectives and accountability, measures results, identifies improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies, procedures, values, and ethical standards, supports the Open Door Policy, and fosters a respectful, inclusive workplace. Walmart describes its broader commitments as serving customers and members, acting with integrity, striving for excellence, continuous improvement, and supporting its goal of becoming a regenerative company.

Requirements

Meet one of the following minimum qualification pathways: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
At facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
At facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, and develop teams through active listening, store tours, feedback, and collaboration with associates at all levels.
Communicate store operations, technology, business initiatives, merchandising, company direction, expectations, and business objectives.
Lead company change efforts and guide teams in implementing business solutions.
Model exceptional customer service and Walmart’s One Best Way service model.
Support customer-service and community outreach initiatives; resolve customer needs, complaints, and issues; and implement action plans and process improvements.
Drive sales and financial performance for the designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, and controlling expenses.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and develop associates; assign duties, set expectations, recognize performance, and help meet staffing needs.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate goals, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and Open Door Policy.
Promote belonging, collaboration, accountability, continuous learning, and improvement, including adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off, including sick leave; PTO and/or PPTO may also be used for vacation, holidays, and other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for covered programs.