Front End Assistant - Brockport Mark's Pizzeria

Mark's Pizzeria/ Sycamore Golf Club•Brockport, NY

About The Position

The Front End Assistant serves customers at the front counter and by telephone, accurately enters orders into the point of sale system, and provides courteous and efficient service as customers’ first point of contact with Mark’s Pizzeria. The role maintains the appearance of the customer service area, coordinates order progress with kitchen and delivery staff, and reports to the General Manager. The position includes processing customer payments, responding to questions about the menu and promotions, addressing customer concerns, and completing assigned opening, closing, and cleaning duties. Work takes place at a front counter and in a kitchen alongside other employees and appliances.

Requirements

Effective verbal communication and interpersonal skills for interacting with customers in person and by telephone.
Ability to listen attentively, retain details, and record information accurately.
Aptitude for learning and operating a point of sale system and accuracy in handling cash.
Ability to deal with people sensitively, tactfully, and honestly, and to maintain composure in a fast-paced environment with frequent interruptions.
Strong organizational skills, attention to detail, flexibility, and ability to establish priorities.
Ability to cultivate effective working relationships with employees and external contacts.
Ability to push, pull, lift, or carry objects up to 50 pounds; operate a computer keyboard; and frequently walk, stand, and sit for prolonged periods.
Ability to read fine print and computer screens, including color discrimination; distinguish normal sounds amid background noise; and speak clearly and understand others using English.
Ability to understand and communicate concepts, remember multiple orders and tasks over time despite interruptions, and continue work started by another individual.
Ability to calculate figures, make change accurately, and apply basic math concepts.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

Serve as the initial point of contact for customers at the front counter and by telephone, providing prompt and courteous service.
Take customer orders in person and by telephone, confirming customer information, order details, and special instructions.
Enter orders into the point of sale system with correct pricing, promotions, and order type.
Recommend additional menu items to complement customer orders.
Confirm completed orders with customers and communicate totals and expected wait times.
Process cash, credit, and gift card transactions accurately and remain accountable for the assigned register.
Maintain current knowledge of the menu, pricing, and promotions to respond to customer inquiries.
Monitor order status and coordinate with kitchen and delivery staff to ensure orders are completed and released accurately and on time.
Address customer concerns professionally and refer complaints to the Manager on duty.
Maintain the cleanliness and appearance of the customer service area and complete assigned opening, closing, and cleaning duties.