Palmyra-Front End Assistant

Mark's Pizzeria/ Sycamore Golf Club•Palmyra, NY

About The Position

The Front End Assistant serves customers at the front counter and by telephone, accurately enters orders into the point of sale system, and is the customer’s first point of contact with Mark’s Pizzeria. The role provides courteous and efficient service, maintains the appearance of the customer service area, and reports to the General Manager. The position requires effective communication, accuracy when handling orders and payments, the ability to learn and use a POS system, and the ability to remain composed in a fast-paced environment with frequent interruptions. The work takes place at a front counter and in a kitchen alongside other employees and appliances. Physical requirements include pushing, pulling, lifting, or carrying objects up to 50 pounds and frequently walking, standing, and sitting for prolonged periods.

Requirements

Effective verbal communication and interpersonal skills for interacting with customers in person and by telephone.
Ability to listen attentively, retain details, and record information accurately.
Aptitude for learning and operating a point of sale system, and accuracy in handling cash.
Ability to deal with people sensitively, tactfully, and honestly, and to maintain composure in a fast-paced environment with frequent interruptions.
Strong organizational skills, attention to detail, flexibility, and ability to establish priorities.
Ability to cultivate effective working relationships with employees and external contacts.
Ability to push, pull, lift, or carry objects up to 50 pounds.
Ability to frequently walk, stand, and sit for prolonged periods.
Ability to read fine print and use visual discrimination when reading computer screens, including color discrimination.
Ability to distinguish normal sounds with background noise and to speak clearly and understand others using English.
Ability to remember multiple orders, tasks, and assignments over time despite frequent interruptions, understand and communicate concepts, and continue work started by another individual.
Ability to operate a POS system, telephone, cash register, and commercial kitchen appliances.
Ability to calculate figures, make change accurately, and apply basic math concepts.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

Serve as the initial point of contact for customers at the front counter and by telephone, providing prompt and courteous service.
Take customer orders in person and by telephone, confirming customer information, order details, and special instructions for accuracy.
Enter orders into the point of sale system using the correct pricing, promotions, and order type.
Recommend additional menu items to complement customer orders.
Confirm completed orders with customers and communicate the order total and expected wait time.
Process cash, credit, and gift card transactions accurately and maintain accountability for the assigned register.
Maintain current knowledge of the menu, pricing, and promotions to respond to customer inquiries.
Monitor order status and coordinate with kitchen and delivery staff so orders are completed and released accurately and on time.
Address customer concerns professionally and refer complaints to the Manager on duty.
Maintain the cleanliness and appearance of the customer service area and complete assigned opening, closing, and cleaning duties.