Front End Assistant Manager - AVAILABILITY REQUIRED 6:30AM TO 10:30PM

New Seasons Market•Tualatin, OR

About The Position

The Front End Assistant Manager partners with the Front End Manager to operate the department, supporting financial stewardship, customer service, department conditions and operations, merchandising, food and work safety, communication, and task delegation. The role helps ensure an exceptional customer shopping experience and contributes to a positive, collaborative work environment. The position works in a grocery store and requires availability between 6:30 a.m. and 10:30 p.m. The store operates seven days a week, year-round, so shifts may include evenings, weekends, and holidays and may vary with business, seasonal, or staffing needs. The work environment may include wet or slippery surfaces, moderate noise, controlled cooler and freezer temperature extremes, outdoor work in some locations, and exposure to allergens or chemicals. The role has a medium physical activity level, with frequent to continuous standing and walking and lifting, carrying, pushing, pulling, reaching, and other movements as specified in the job description. The role requires maintaining any necessary alcohol-selling, food-safety, and work-safety training or certifications. New Seasons Market may make reasonable accommodations for qualified applicants and employees with disabilities. The listed duties are not exhaustive and may be amended to meet business needs.

Requirements

Knowledge of the retail Front End department or prior Front-End management experience is required.
Working knowledge of POS, inventory, or other retail-specific software is required.
Complete and maintain any required alcohol-selling, food-safety, and work-safety trainings or certifications.
Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment.
Demonstrate reliable and predictable attendance and work a schedule informed by business needs, which may change seasonally or with staffing needs.
Ability to shift tasks as priorities and department or store conditions change.
Ability to use sound judgment, communicate constructively, respond to feedback, and work cooperatively with team members, customers, and vendors.
Ability to use handheld devices and other technology; the role may also require use of box knives, balers, scanners, hand trucks, POS systems, conveyor belts, industrial kitchen equipment, housekeeping or janitorial equipment, and standard office equipment.
Ability to meet the described physical demands, including frequent or continuous standing and walking and occasional lifting or carrying items up to 50 pounds.

Nice To Haves

Previous customer service, food service, retail, or grocery experience.
Previous supervisory or management experience.
Entry-to-mid-level proficiency with Microsoft Office.
Financial acumen regarding sales and margin.

Responsibilities

Partner with the department manager to operate all areas of the Front End department.
Prioritize and delegate tasks while cashiering, bagging purchases, and performing carry-outs.
Support delivery of an exceptional customer experience using company programs and policies; train and coach staff on service expectations.
Maintain department conditions, including appearance, cleanliness, signage, staffing, and service levels.
Handle difficult or escalated customer service situations and coach staff to resolve them effectively.
Share knowledge of store products and industry trends, including general culinary terminology, product labeling, and common dietary restrictions.
Partner with the department manager to train and coach staff on cash handling, register procedures, and returns; assist with complex returns.
Help ensure the department is trained and complies with alcohol-sales and other state and local regulations.
Assist in maintaining the Front End resource guide and ensuring cashier accuracy.
Ensure compliance with company invoice, credit, transfer, and inventory procedures.
Maintain appropriate, accurate, and organized inventory and back stock; handle damaged and spoiled product according to policy.
Maintain working knowledge of department equipment, train staff, and troubleshoot errors.
Ensure the department, including registers and self-checkout, is appropriately staffed throughout the shift.
Support effective communication systems within the department and store.
Promote a collaborative team environment through recognition, leading by example, working alongside staff, approachability, and open communication.
Adapt coaching approaches to different learning styles and report staff issues or conflicts to the department manager, store leadership, or human resources.
Follow company policies, safety and regulatory requirements, and company mission, vision, values, and sustainability program; contribute to store cleanliness and maintain equipment.
Perform other tasks and duties as assigned.