Front End Assistant Manager - AVAILABILITY REQUIRED 6:30AM TO 10:30PM

Good Food Holdings Companies • Tualatin, OR

2d • $22 - $31

About The Position

The Front End Assistant Manager partners with the Front End Manager to operate the department, overseeing financial stewardship, customer service, department conditions and operations, merchandising, food and work safety, communication, and task delegation. The role helps ensure an exceptional customer shopping experience and contributes to a positive, collaborative work environment.

The position works in a grocery store environment, with schedules shaped by business and staffing needs. Evening, weekend, and holiday shifts may be required. The role requires maintaining applicable alcohol-selling, food-safety, and work-safety training or certifications. It involves frequent to continuous standing and walking, occasional lifting and carrying, and possible exposure to wet or slippery surfaces, moderate noise, temperature extremes in coolers and freezers, outdoor conditions depending on location, allergens, and chemicals.

The position uses handheld devices and other technology and may use equipment such as box knives, balers, scanners, hand trucks, POS systems, conveyor belts, kitchen equipment, scales, housekeeping equipment, and standard office equipment. Reasonable accommodations will be made for qualified applicants and employees with disabilities, as required by applicable law.

Requirements

• Knowledge of a retail Front End Department or prior Front-End management experience is required.
• Working knowledge of POS, inventory, or other retail-specific software is required.
• Must complete and maintain any required alcohol-selling, food-safety, and work-safety trainings or certifications.
• Must demonstrate a commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Must demonstrate reliable and predictable attendance and work a schedule informed by business needs, which may change seasonally or with staffing needs.
• Must be able to perform the stated physical demands, including frequent to continuous standing and walking, lifting, pushing and pulling, and occasional carrying of items weighing up to 50 pounds.

Nice To Haves

• Previous customer service, food service, retail, or grocery experience is preferred.
• Previous supervisory or management experience is preferred.
• Financial acumen regarding sales and margin is preferred.
• Entry- to mid-level proficiency with MS Office.

Responsibilities

• Partner with the department manager to operate all areas of the department, prioritize and delegate tasks, and perform cashiering, bagging, and carry-outs.
• Support delivery of an exceptional front-end customer experience and train and coach staff on service expectations.
• Maintain department conditions, including appearance, cleanliness, signage, staffing, and service levels.
• Handle escalated customer-service situations and coach staff to find solutions.
• Share knowledge of store products and industry trends, including general culinary terminology, product labeling, and common dietary restrictions.
• Partner with the department manager to train and coach staff on cash handling, register, and return procedures; assist with complex returns.
• Help ensure staff comply with alcohol-sales and other state and local regulations.
• Maintain the Front End resource guide and help ensure cashier accuracy.
• Ensure compliance with invoice, credit, transfer, and inventory procedures; maintain accurate, organized inventory and back stock; and handle damaged or spoiled product according to policy.
• Maintain working knowledge of department equipment, train staff in its use, and troubleshoot errors as needed.
• Ensure the department, including registers and self-checkout, is staffed appropriately throughout the shift.
• Support effective communication systems within the department and store.
• Engage customers in a friendly manner, seek to exceed expectations, and respond to concerns with a solutions-oriented approach.
• Work cooperatively with team members, customers, and vendors; contribute to an inclusive and respectful workplace; and use the DEI lens in work tasks and collaboration.
• Give and receive constructive feedback, respond to feedback to improve performance, and demonstrate dependable follow-through and sound judgment.
• Promote a collaborative team environment through recognition, leading by example, working alongside staff, and encouraging open communication and staff ideas.
• Report staff issues or conflicts to the department manager, store leadership, and/or human resources.
• Follow company policies and applicable food- and work-safety requirements; contribute to store cleanliness, maintain equipment, and report problems to management.
• Conserve company resources and work consistently with the company mission, vision, values, and sustainability program.
• Perform other tasks and duties as assigned.

Benefits

• Employee Assistance Program (EAP)
• 30% staff shopping discount
• Eligible full-time, regular-status staff working at least 24 hours per week and employed for 60 days may receive medical, dental, vision, pre-tax spending accounts, life, accidental death and dismemberment (AD&D), and disability benefits.
• Eligible full-time, part-time, and temporary staff who are at least 21 years old and have worked for 60 days may participate in the 401(k) program.
• PTO accrual beginning on the first day of employment; accrual amount depends on hours worked and tenure.
• Possible paid holidays, depending on schedule and tenure.
• Supplemental leave pay, such as parental or bereavement leave.
• Store incentive program based on financial and operational goals.
• Paid time for volunteering at a 501(c)(3) nonprofit.
• Discounts on some forms of public transportation.
• Adoption assistance.
• Up to $40 reimbursement for birthday dinner or New Seasons Market groceries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed