Bakery Manager II - AVAILABILITY REQUIRED 4AM TO 10:30PM

New Seasons Market•Portland, OR

About The Position

The Bakery Manager II leads the Bakery department and its staff, overseeing financial stewardship, customer service, department conditions, merchandising, food and workplace safety, communication, hiring, training, and performance management. The role is responsible for an exceptional customer shopping experience, high service and product knowledge, and a positive, collaborative team environment. As a management position, it provides leadership consistent with company values of equity and inclusiveness and the company’s mission, vision, values, and policies. The manager oversees department operations, inventory, ordering, production, product quality, displays, beverage programs, and monthly perishable inventory. They manage staff performance, scheduling, training, coaching, and development, and work toward sales, labor, and margin goals. The schedule is based on business needs and may change seasonally or with staffing needs. Availability is required between 4:00 a.m. and 10:30 p.m.; the store operates seven days a week, year-round, so evening, weekend, and holiday shifts may be included. The work takes place in a grocery store environment, which may include wet or slippery surfaces, moderate noise, temperature extremes in coolers and freezers, outdoor work in any temperature depending on location, and possible exposure to allergens or chemicals. The position requires frequent to continuous standing and walking and frequent to continuous use of the arms, hands, and wrists. Lifting requirements include occasionally lifting 50 pounds and frequently lifting or carrying up to 25 pounds. Reasonable accommodations will be offered to qualified applicants and employees with disabilities.

Requirements

Previous customer service, food service, retail, or grocery experience.
Knowledge of and experience working with bread, including baking artisan bread products, pastry, and coffee or tea products in a café or retail environment.
Previous experience with ordering and inventory management.
Previous supervisory or management experience.
Intermediate-level experience with Microsoft Office.
Skills to manage financial results, including labor, sales, and profit margin.
Ability to complete and maintain required food and workplace safety training and certifications.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

Nice To Haves

Barista experience.
Working knowledge of POS, inventory, or other retail-specific software, and ability to learn new technology or software.

Responsibilities

Lead and oversee all areas of the Bakery department and its staff.
Assess, prioritize, and delegate department tasks and production; maintain consistent department conditions.
Ensure products are stocked, rotated, faced, and merchandised according to standards and category schematics, with satisfactory in-stock conditions.
Maintain appropriate inventory levels to achieve sales and margin goals; order bakery and pastry products based on anticipated sales and seasonal needs.
Train staff to write orders in line with department goals and standards, and plan for weekly advertisements, events, and holidays using tools and reports.
Build displays and arrange products to create attractive presentations featuring distinctive and seasonal items.
Produce and oversee production of bakery products in accordance with company and regulatory standards; address quality, consistency, and production issues.
Understand and meet labor and margin goals, and develop and execute plans when results do not meet expectations.
Maintain professional relationships with vendors.
Oversee beverage programs and ensure beverage quality and consistency; prepare coffee and other beverages to customer and vendor specifications.
Coordinate slicing, weighing, packaging, and labeling finished products, and ensure customer special orders are placed and delivered accurately.
Receive and unload merchandise; check quality, quantity, and condition, and communicate issues to management and the merchandising team.
Maintain product quality and expiration dates through stocking and rotation; keep back-stock areas organized, rotated, and clean.
Ensure compliance with organic standards; stock, rotate, and merchandise bakery and pastry products.
Plan, lead, and analyze monthly perishable inventory.
Share product knowledge with customers and staff, make recommendations based on customer needs, and establish a consistent process for communicating product information to staff.
Directly manage department staff, including performance management, review writing, scheduling, training, coaching, development, and feedback.
Establish and maintain effective verbal and written communication systems; apply basic human resources knowledge and work with store-level resources to increase that knowledge.
Provide friendly customer service, contribute to a respectful and inclusive workplace, give and receive constructive feedback, and help resolve staff issues and conflicts.
Follow company, food safety, workplace safety, and applicable regulatory policies; contribute to store cleanliness, maintain equipment, conserve resources, and inform management of problems.
Adapt priorities and work pace to department and store needs, manage time and multiple tasks, and perform other duties as assigned.