Front Door Part Time

BJ's Wholesale Club • West Nyack, NY

5d • $17 - $21

About The Position

The Front Door team member is responsible for merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. The role supports club policies, procedures, and compliance while helping maintain a safe, positive, inclusive, and well-organized environment. Team members are expected to act honestly and with integrity, address member concerns, collaborate respectfully, adapt to changing needs, and uphold daily GOLD Member and Club Standards.

The position includes greeting and assisting members, responding to concerns, monitoring merchandise and traffic, following asset-protection procedures, and carrying out other assigned duties, including work in other departments as needed. Regular, predictable, full attendance is an essential function.

Requirements

• Strong interpersonal skills and attention to detail.
• Ability to use a smart handheld device.
• Successful completion of required training and certification processes.
• Must have been employed with the company for at least 6 months.
• Must be at least 18 years old, except in Indiana, where the minimum age is 19, and Delaware, where it is 21.

Nice To Haves

• Basic math skills.

Responsibilities

• Greet, assist, and thank members promptly, courteously, and professionally; resolve concerns and escalate issues to management when necessary.
• Follow merchandise protection procedures and shrink alert protocols, and maintain the AP Alert Binder according to AP standards.
• Follow BEST procedures, including checking merchandise against register receipts and verifying high-dollar-value items; record discrepancies and notify the front line for correction.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Inspect known repack articles in accordance with repack awareness guidelines.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established procedures.
• Maintain safety standards for members and team members.
• Inspect team members', members', and vendors' bags, backpacks, briefcases, and lunch boxes as they leave the building.
• Process empty water jug return vouchers for members.
• Maintain club policies and procedures and perform other assigned duties, including working in other departments as needed.
• Attend work regularly and predictably.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off that includes vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options and optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) retirement savings plan with a company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed