Front Door Part Time

BJ's Wholesale Club • West Nyack, NY

4d

About The Position

The Front Door team member performs merchandise protection procedures, monitors member and visitor activity at club entrances and exits, and provides superior customer service. The role supports club policies, procedures, compliance, safety, and daily GOLD Member and Club Standards. Team members are expected to act with honesty and integrity, maintain a friendly and positive attitude, work collaboratively, and address or escalate member concerns appropriately. Regular, predictable, full attendance is an essential function of the job. The position may also involve working in other departments as needed.

Requirements

• Strong interpersonal skills.
• Attention to detail.
• Ability to use a smart handheld device.
• Successful completion of required training and certification processes.
• Must have been employed with the company for at least 6 months.
• Minimum age of 18, except Indiana: 19; Delaware: 21.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Basic math skills.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Greet, assist, and thank members promptly and professionally, delivering superior service.
• Resolve member concerns courteously and in a timely manner, escalating issues to management when necessary.
• Follow merchandise protection procedures and shrink alert protocols; review and maintain the AP Alert Binder according to AP standards.
• Follow BEST procedures, including cross-checking merchandise against register receipts and verifying high-dollar-value items.
• Record register receipt discrepancies and notify the front line so they can be corrected promptly.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Inspect known repack articles to ensure repack awareness guidelines are followed.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established procedures.
• Maintain safety standards for members and team members.
• Inspect team members’, members’, and vendors’ bags, backpacks, briefcases, and lunch boxes as they leave the building.
• Process empty water jug return vouchers for members.
• Maintain club policies and procedures and perform other assigned duties, including work in other departments as needed.
• Work as a team to uphold daily GOLD Club Standards and maintain a clean, organized club.
• Understand how to access and read department production and/or financial performance reports and connect consistent execution to business results.

Benefits

• Weekly pay.
• Access to earned pay before payday through Daily Pay (a fee may apply).
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares available at a 15% discount; eligibility requirements vary by position.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed