Front Desk Wellness Coordinator - Mountain Brook, AL

The Joint Chiropractic•Mountain Brook, AL

31d

About The Position

The Front Desk Wellness Coordinator supports clinic operations and provides excellent service to members and patients. The role focuses on gaining memberships and meeting sales goals, educating patients about wellness offerings and services, and helping patients access chiropractic care. Coordinators greet and check in members and patients, manage patient flow, answer calls, process transactions, keep accounts accurate, and maintain an organized and clean clinic environment. They also support marketing and sales opportunities, re-engage inactive members, stay current on memberships and promotions, and work collaboratively with the clinic team while following management direction and company values. The position offers starting pay of $15 per hour plus incentive opportunities and may involve work at multiple clinics.

Requirements

High school diploma or equivalent (GED).
At least one year of previous sales experience.
Strong phone and computer skills.
Strong customer-service orientation and effective communication skills with members and patients.
Ability to prioritize and perform multiple tasks.
Ability to work cohesively with others in a fun, fast-paced environment.
Ability to stand and/or sit for long periods of time.
Ability to lift up to 50 pounds.
Willingness to learn and grow.
Ability to accept constructive criticism positively.

Nice To Haves

Office management experience.
Marketing experience.

Responsibilities

Provide excellent service to members and patients.
Gain memberships and meet sales goals by confidently presenting and selling memberships and visit packages.
Greet members and patients upon arrival and check them in to see the Chiropractor.
Answer phone calls.
Complete transactions using point-of-sale software and ensure patient accounts are current and accurate.
Participate in marketing and sales opportunities to attract new patients to the clinics.
Educate patients about wellness offerings and services, including sharing personal chiropractic experiences and stories.
Re-engage inactive members.
Stay updated on membership options, packages, and promotions.
Manage the flow of patients through the clinic in an organized manner.
Recognize and support team goals and maintain positive relationships with team members.
Maintain clinic cleanliness and an organized workspace.
Keep management informed of member concerns and follow management policies, procedures, and direction.
Uphold The Joint Chiropractic's core values of trust, integrity, excellence, respect, and accountability.
Accept constructive criticism positively and use it as a learning tool.
Prioritize and perform multiple tasks.