Tennis Desk Attendant -- Mountain Brook YMCA

YMCA • Birmingham, AL

1d • Onsite

About The Position

The Tennis Desk Attendant supports daily operations at the Mountain Brook YMCA Tennis Center and helps members and guests have a welcoming, well-organized experience. The role provides customer service, handles inquiries and transactions, schedules courts, assists with registrations, and promotes YMCA programs, memberships, and events. The attendant also helps maintain tennis areas, monitors court conditions, communicates safety or maintenance concerns, and works with the Tennis Pro and other YMCA staff.

Requirements

• Friendly, dependable, and customer-focused.
• Strong communication and interpersonal skills.
• Organized, with the ability to multitask in a fast-paced environment.
• Team player with a positive attitude.
• Comfortable learning new software and handling customer transactions.
• Ability to work weekdays, evenings, and weekends.
• Successful completion of a background check.
• Ability to obtain and maintain First Aid, CPR/AED, and required YMCA certifications.
• Ability to communicate effectively in English.
• Ability to lift up to 40 pounds and perform physical tasks such as standing, walking, bending, and kneeling.

Responsibilities

• Welcome and assist members and guests with a friendly, positive attitude.
• Answer questions, schedule courts, and assist with program and membership registrations.
• Process transactions using YMCA software.
• Provide tours to prospective tennis members.
• Promote YMCA programs, memberships, and events.
• Monitor court conditions and report maintenance or safety concerns.
• Help keep indoor and outdoor tennis areas clean, organized, and ready for play.
• Answer phones and provide accurate information to members and guests.
• Work with the Tennis Pro and other YMCA staff to support daily operations.
• Provide exceptional customer service and help create a safe, welcoming, and inclusive environment.
• Follow YMCA policies and procedures and maintain professionalism and reliability.
• Communicate maintenance and operational concerns promptly.
• Participate in required staff meetings and trainings.

Benefits

• Free YMCA membership for the employee and eligible household members.
• 50% discounts on many YMCA programs, including swim lessons, youth sports, childcare, and camps.
• Flexible scheduling to help balance work, school, and life.
• Opportunities for professional growth and advancement within the YMCA.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed