Tennis Desk Attendant (Evening/Weekend) --Mountain Brook YMCA

YMCA • Birmingham, AL

1d • Onsite

About The Position

The Tennis Desk Attendant supports daily operations at the Mountain Brook YMCA Tennis Center and helps members and guests have a welcoming, organized, and positive experience. The role involves front-desk customer service, court scheduling, registrations, transactions, tours, and sharing information about YMCA programs and services. The attendant also monitors court conditions, helps keep tennis areas clean and ready for play, and works with the Tennis Pro and other YMCA staff.

This part-time position is suited to someone who enjoys customer service, meeting people, and working in an active recreation environment. The YMCA describes opportunities to build communication, teamwork, and leadership skills and to grow professionally within the organization. The role requires availability on weekdays, evenings, and weekends, completion of a background check, and the ability to obtain and maintain First Aid, CPR/AED, and other required YMCA certifications. Physical tasks include standing, walking, bending, kneeling, and lifting up to 40 pounds.

Requirements

• Friendly, dependable, and customer-focused.
• Strong communication and interpersonal skills.
• Organized, with the ability to multitask in a fast-paced environment.
• Team player with a positive attitude.
• Comfortable learning new software and handling customer transactions.
• Ability to work weekdays, evenings, and weekends.
• Successful completion of a background check.
• Ability to obtain and maintain First Aid, CPR/AED, and required YMCA certifications.
• Ability to communicate effectively in English.
• Ability to lift up to 40 pounds and perform physical tasks such as standing, walking, bending, and kneeling.

Responsibilities

• Welcome and assist members and guests with a friendly, positive attitude.
• Answer questions and provide accurate information in person and by phone.
• Schedule tennis courts and assist with program and membership registrations.
• Process transactions using YMCA software.
• Provide tours to prospective tennis members.
• Promote YMCA programs, memberships, and events.
• Monitor court conditions and report maintenance or safety concerns promptly.
• Help keep indoor and outdoor tennis areas clean, organized, and ready for play.
• Work with the Tennis Pro and other YMCA staff to support daily operations.
• Provide exceptional customer service and help create a safe, welcoming, and inclusive environment.
• Follow YMCA policies and procedures and maintain professionalism and reliability during every shift.
• Participate in required staff meetings and trainings.

Benefits

• Free YMCA membership for the employee and eligible household members.
• 50% discounts on many YMCA programs, including swim lessons, youth sports, childcare, and camps.
• Flexible scheduling to help balance work, school, and life.
• Opportunities for professional growth and advancement within the YMCA.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed