Tennis Shop Attendant

ClubCorp • Montgomery, TX

1d

About The Position

The Tennis Shop Attendant supports the tennis experience for members and guests by promoting tennis and the club’s offerings. The role provides customer service, assists with merchandise selections, keeps tennis gear and apparel stocked, helps manage inventory and merchandise orders, and supports the overall operations of the tennis shop.

The attendant processes transactions, checks players in, responds to questions about lessons and court reservations, maintains shop organization and cleanliness, assists with merchandising and tennis operations, and completes closing functions. The role also handles merchandise returns, invoices, member information, and special-order follow-up while upholding club policies, safety practices, and service standards. The position reports to the Manager Tennis Shop or Head Tennis Professional.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a customer-facing role, preferably in retail or a sports environment.
• Strong interpersonal and communication skills.
• Ability to work additional hours as needed and availability to work weekends and/or holidays as required.
• Ability to lift, carry, push, or pull up to 100 lbs. on occasion.

Nice To Haves

• Familiarity with tennis equipment, apparel, and accessories.
• Understanding of the game of tennis.
• Previous experience in sales or retail operations.
• Skills in merchandising, inventory management, and point-of-sale systems.
• Ability to manage inventory, place orders, and maintain an organized shop.

Responsibilities

• Provide friendly, efficient customer service in the pro shop, accurately process register transactions, check in tennis players, and follow cash-handling procedures.
• Respond to member and guest inquiries about lessons and court reservations in person and by phone.
• Assist members and guests with changes and last-minute requests while remaining professional, calm, and courteous.
• Keep the tennis shop clean and organized, assist with merchandising, and help oversee tennis operations and staff.
• Perform closing business functions according to club guidelines and procedures.
• Complete daily assignments, maintain orderly work areas and the entry area, and pick up trash and debris.
• Check in merchandise according to procedures, organize storage and displays, maintain appropriate stock levels, and follow up on special orders.
• Handle returned merchandise and issue appropriate customer credits.
• Process daily invoices as needed, including accurate coding and scanning to the Accounting Team.
• Maintain accurate tennis member information, including updates to the Buyers Club Plan Database and stringing records as applicable.
• Promote tennis and the club while maintaining professionalism and high service standards.
• Assist others and take on additional tasks as assigned by management.
• Follow company, club, and department policies, procedures, instructions, and safe working practices.
• Maintain required certifications and pursue personal and professional growth.
• Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
• Attend daily briefings and participate in required activities.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Paid time off and leave programs for full-time team members; time off as required by applicable law is also provided for part-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED