Tennis Shop Supervisor

ClubCorp • Los Angeles, CA

6d • $20 - $25

About The Position

The Tennis Shop Supervisor supports the tennis shop’s daily operations by coordinating merchandise handling, maintaining shop organization, and providing excellent member service. The role gives day-to-day guidance to tennis shop staff, assists with scheduling, and ensures established procedures are followed. The Supervisor also works alongside staff on operational tasks while helping create a welcoming environment that promotes tennis and supports the club’s racquet sports program.

The position reports to the Head Tennis Professional or Racquet Sports Director. Duties include receiving and organizing merchandise, maintaining inventory, processing returns and orders, helping customers, handling pro shop counter transactions and court reservations, assisting with staff scheduling and training, verifying timekeeping, updating membership and shop databases, reconciling lesson reports, and organizing invoices. The Supervisor also supports tennis operations as directed by management and takes on additional duties as needed.

The role requires frequent sitting, standing, walking, and driving; occasional exposure to temperature changes, dust, fumes, or gases; and the ability to squat, kneel, reach, grasp, twist, bend, and occasionally lift, carry, push, or pull up to 100 pounds. Work hours follow the weekly schedule, with additional hours as needed and availability on weekends and/or holidays as required.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a customer-facing role, preferably in a retail or sports environment, demonstrating strong interpersonal and communication skills.
• At least 1 year of experience providing direction or oversight to co-workers.
• At least 1 year of experience providing direction or (the requirement is incomplete in the posting).

Nice To Haves

• Knowledge of tennis equipment, apparel, and accessories.
• Experience in retail sales, merchandising, inventory management, and POS systems.

Responsibilities

• Check in merchandise according to established procedures, organize storage and display areas, and maintain appropriate inventory levels for high-demand items.
• Process returns of defective merchandise and ensure proper credits are issued according to established guidelines.
• Place and track special or team orders and communicate status updates to customers.
• Collect member feedback on merchandise and share observations with the Head Tennis Professional or Racquet Sports Director for purchasing considerations.
• Keep the shop clean, organized, and visually appealing, and assist members and guests with merchandise selection and purchases.
• Provide customer service at the pro shop counter, including checking in players, processing transactions, answering calls, and scheduling court reservations.
• Assist with preparing staff schedules to ensure adequate coverage.
• Help train new employees by demonstrating standard procedures and sharing operational information.
• Verify timekeeping entries for accuracy before submission to payroll.
• Update membership information and maintain databases such as the Buyers Club Plan and Stringing Database.
• Assist in reconciling tennis lesson reports and organizing invoices for timely payment.
• Support tennis operations as directed by the Head Tennis Professional or Racquet Sports Director.
• Assist others as needed and take on additional tasks assigned by management.
• Follow company, club, and department policies, procedures, instructions, and safe working practices.
• Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Take initiative in personal and professional growth and maintain required role-related certifications.
• Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
• Attend daily briefings and participate in required activities.

Benefits

• Medical, dental, and vision coverage for eligible full-time team members.
• Life insurance for eligible full-time team members.
• Short-term and long-term disability insurance for eligible full-time team members.
• 401(k) retirement savings plan for eligible full-time team members.
• Paid time off and leave programs; time off as required by applicable law is also provided for part-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED