Tennis Shop Supervisor

Invited•Northridge, CA

About The Position

The Tennis Shop Supervisor supports daily tennis shop operations by coordinating merchandise handling, maintaining shop organization, and providing excellent service to members and guests. The role gives day-to-day guidance to tennis shop staff, assists with scheduling, and ensures established procedures are followed. The Supervisor also participates in operational tasks and helps foster a welcoming environment that promotes tennis and supports the club’s racquet sports program. The position reports to the Head Tennis Professional or Racquet Sports Director. The Supervisor checks in and organizes merchandise, maintains inventory, handles defective merchandise returns and special orders, and gathers member feedback about merchandise. They keep the shop clean and appealing, assist customers with purchases, operate the pro shop counter, check in players, process transactions, answer calls, and schedule court reservations. They also assist with staff scheduling and training, check timekeeping entries, update membership and shop databases, help reconcile lesson reports and invoices, and support tennis operations as directed. Employees are expected to follow company, club, and department policies; maintain professionalism and safe working practices; attend daily briefings; pursue personal and professional growth and required certifications; and assist with additional tasks as assigned. The work schedule follows weekly attendance requirements, with flexibility for additional hours and availability on weekends and/or holidays as needed. Physical activities include frequent sitting, standing, walking, and driving; occasional exposure to temperature changes, dust, fumes, or gases; and squatting, kneeling, reaching, grasping, twisting, bending, and occasionally lifting, carrying, pushing, or pulling up to 100 pounds. Full-time team members have access to a benefits package that includes medical, dental, and vision coverage, life insurance, short- and long-term disability insurance, a 401(k) retirement savings plan, and paid time off and leave programs. The posting notes that not all roles are full-time.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a customer-facing role, preferably in a retail or sports environment, demonstrating strong interpersonal and communication skills.
At least 1 year of experience providing direction or oversight to co-workers.
Availability to work weekends and/or holidays as required.
Flexibility to work additional hours as needed to meet position deadlines.
Ability to lift, carry, push, or pull up to 100 pounds on occasion.

Nice To Haves

Knowledge of tennis equipment, apparel, and accessories.
Experience in retail sales, merchandising, inventory management, and POS systems.

Responsibilities

Check in merchandise according to established procedures, organize storage and display areas, and maintain appropriate inventory levels for high-demand items.
Process returns of defective merchandise and ensure proper credits are issued according to established guidelines.
Place and track special or team orders and communicate status updates to customers.
Collect member feedback about merchandise and share observations with the Head Tennis Professional or Racquet Sports Director for purchasing considerations.
Keep the shop clean, organized, and visually appealing, and assist members and guests with merchandise selection and purchases.
Provide customer service at the pro shop counter, including checking in players, processing transactions, answering calls, and scheduling court reservations.
Assist with preparing staff schedules to ensure adequate coverage.
Help train new employees by demonstrating standard procedures and sharing operational information.
Verify timekeeping entries for accuracy before submission to payroll.
Update membership information and maintain databases such as the Buyers Club Plan and Stringing Database.
Assist in reconciling tennis lesson reports and organizing invoices for timely payment.
Support tennis operations as directed by the Head Tennis Professional or Racquet Sports Director.
Assist others and take on additional tasks as assigned by management.
Follow company, club, and department policies, procedures, and instructions.
Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Follow safe working practices, comply with safety guidelines, and encourage others to do the same.
Pursue personal and professional growth and maintain required certifications relevant to the role.
Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
Attend daily briefings and engage in required activities to stay informed and contribute to the team’s success.